Help
Help
 
Archived Discussions
This page has been archived
The content on this page may be out-of-date or have been superseded by newer information. Links on this page to other sites may not work and contact information may be inaccurate. This page has been archived for future reference.
Learn more about this message
Reply
Occasional Visitor
buzzbystar30
Posts: 1
Registered: ‎09-05-2013

late payment

Am having trouble paying my bill this month. Hoping to pay end of the month, making my payment late by a few weeks. How long before my services will be suspended.
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Super User
caesarome
Posts: 42,638
Registered: ‎27-10-2010

Re: late payment

There is no real answer to this as this is all done by a computer, they could be suspended after a day or even a week but the chances are that they will be stopped sometime. To get them reinstated you will have to pay what you owe.

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Community Coordinator
Andy-F21
Posts: 3,622
Registered: ‎20-08-2012

Re: late payment

Great to see you coming to our Forum for advice on this Buzzbystar30, I'll help clear this up for you :smileyhappy:

 

once the payment is missed, we would the resubmit for the payment a second time, this can happen anywhere up to 10 days after the original payment is missed. If the payment is missed for a second time the Direct Debit would be cancelled and then the services would be suspended.

 

Once this happens we would need any outstanding balance cleared and a new Direct Debit set up before we can reinstate your service.

 

As Caesarome says, we can't put a definite date on when this will switch off or if it will before you pay the bill. However I hope I have provided you with a bit more understanding of how the process works.

 

If you need anything clarified further then please feel free to come back to me and I'll assist further.

 

Thanks,

Andy
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.