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i cannot use my landline and sky internet at the same time

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Runner
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i cannot use my landline and sky internet at the same time

when answer the phone my monitor screen shows that my internet is down

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Executive Producer
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Sounds like this might be happening because of a failed o...

Sounds like this might be happening because of a failed or missing micro-filter.

 

If you've got a micro-filter in use then try replacing it with a different one.

 

If you haven't got a micro-filter in use then introduce one into your wiring.

 

See: http://help.sky.com/broadband/problems-with-your-connection/check-your-microfilters

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Executive Producer
Posts: 5,886
Post 2 of 3
185 Views

Sounds like this might be happening because of a failed o...

Sounds like this might be happening because of a failed or missing micro-filter.

 

If you've got a micro-filter in use then try replacing it with a different one.

 

If you haven't got a micro-filter in use then introduce one into your wiring.

 

See: http://help.sky.com/broadband/problems-with-your-connection/check-your-microfilters

Runner
Posts: 5
Post 3 of 3
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Re: Sounds like this might be happening because of a failed o...

thanks for the info will try it.
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