Archived Discussions
This page has been archived
The content on this page may be out-of-date or have been superseded by newer information. Links on this page to other sites may not work and contact information may be inaccurate. This page has been archived for future reference. Learn more about this message
Reply
Runner
Posts: 5
Joined: ‎04-02-2013
Accepted Solution

i cannot use my landline and sky internet at the same time

when answer the phone my monitor screen shows that my internet is down

Executive Producer
Posts: 5,883
Joined: ‎21-12-2010

Sounds like this might be happening because of a failed o...

Sounds like this might be happening because of a failed or missing micro-filter.

 

If you've got a micro-filter in use then try replacing it with a different one.

 

If you haven't got a micro-filter in use then introduce one into your wiring.

 

See: http://help.sky.com/broadband/problems-with-your-connection/check-your-microfilters


++ speedyrite ... is powered by Sky Fibre Unlimited Pro ++ is a networks & broadband specialist ++ is an occasional reader of your posts, but is no longer a contributor of answers/solutions/help to your Sky Fibre Broadband questions or problems ++ recommends NOW TV - streaming is the future of tv ++ Click here to view my blog ++ Click here to view my Sky Community profile ++

View solution in original post


All Replies
Executive Producer
Posts: 5,883
Joined: ‎21-12-2010

Sounds like this might be happening because of a failed o...

Sounds like this might be happening because of a failed or missing micro-filter.

 

If you've got a micro-filter in use then try replacing it with a different one.

 

If you haven't got a micro-filter in use then introduce one into your wiring.

 

See: http://help.sky.com/broadband/problems-with-your-connection/check-your-microfilters


++ speedyrite ... is powered by Sky Fibre Unlimited Pro ++ is a networks & broadband specialist ++ is an occasional reader of your posts, but is no longer a contributor of answers/solutions/help to your Sky Fibre Broadband questions or problems ++ recommends NOW TV - streaming is the future of tv ++ Click here to view my blog ++ Click here to view my Sky Community profile ++
Runner
Posts: 5
Joined: ‎04-02-2013

Re: Sounds like this might be happening because of a failed o...

thanks for the info will try it.