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Runner
Posts: 9
Joined: ‎16-04-2012

i cannot connect my new laptop to my sky wireless router

i have  a new packard bell laptop which shows the sky connections but wont connect .All other laptops are fine . HELP anyone ?

 

Staff
Posts: 5,539
Joined: ‎18-03-2011

Re: i cannot connect my new laptop to my sky wireless router

Hi Vaczi123,

 

Thanks for your post,

 

Can you tell me if you have managed to get this connected via an Ethernet cable at all?

 

Cheers

Runner
Posts: 9
Joined: ‎16-04-2012

Re: i cannot connect my new laptop to my sky wireless router

No it would not connect via a cable on my wireless router but it did when i went to a friends house it worked then via a cable on there wireless connection. I have other laptops connected at home its just the new one saying it can connect to sky but then fails .I wondered if you can only have a few laptops connected to it ?

Thanks 

 

 

Staff
Posts: 5,539
Joined: ‎18-03-2011

Re: i cannot connect my new laptop to my sky wireless router

Hi vaczi,

 

You can have a near unlimited amout of devices connected wirelessly however the speed would suffer alot.

 

Can you tell me what operating system you are running on the new laptop?

 

Cheers

Runner
Posts: 9
Joined: ‎16-04-2012

Re: i cannot connect my new laptop to my sky wireless router

windows 7 

Staff
Posts: 5,539
Joined: ‎18-03-2011

Re: i cannot connect my new laptop to my sky wireless router

Hi vaczi123,

 

Can you please reset the router using a blunt pin in the reset hole which is at the back of the router.

 

Let me know how you get on. 

 

Cheers

 

Runner
Posts: 9
Joined: ‎16-04-2012

Re: i cannot connect my new laptop to my sky wireless router

when i troubleshoot it it says problem with wireless adapter or access point if that helps ? Thanks 

Runner
Posts: 9
Joined: ‎16-04-2012

Re: i cannot connect my new laptop to my sky wireless router

yeah tried that but it did not work .Only the 2 other laptops work 

 

Staff
Posts: 5,539
Joined: ‎18-03-2011

Re: i cannot connect my new laptop to my sky wireless router

Hi vaczi123,

 

Can you try the following steps to see if this helps.

 

Click your start menu icon and once open right click on control panel, once in control panel look for device manager option, open this and where it says network adaptors click the = or > icon next to it and look for a yellow exclamation mark.

 

Cheers

Runner
Posts: 9
Joined: ‎16-04-2012

Re: i cannot connect my new laptop to my sky wireless router

have done that and no exclamation mark . Has Atheros wireless network adapater and that say working and also microsoft virtual wifi miniport adapter and that also says working . Does that help ?
Staff
Posts: 5,539
Joined: ‎18-03-2011

Re: i cannot connect my new laptop to my sky wireless router

Hi vaczi123,

I’ll have one of our team look into this further and will arrange for a Private Message to be sent before midday tomorrow for more details.

If you could reply to this that would be great.

Cheers

Runner
Posts: 9
Joined: ‎16-04-2012

Re: i cannot connect my new laptop to my sky wireless router

Thank you for your help in this matter
Kind regards