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Posts: 6
Joined: ‎13-09-2013

get user id.js from

Over the last week or so I keep getting this randomly appearing wanting to be down loaded only on yahoo mail.

Done security scans cleared caches still happening using I.E..

Anyone else?Any ideas?

Posts: 56,916
Joined: ‎27-10-2010

Re: get user id.js from

There is a lot of information here regarding the removal of this.


If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Posts: 6
Joined: ‎13-09-2013

Re: get user id.js from


Given it a go and will see how it goes.  

Posts: 1
Joined: ‎14-09-2013

Re: get user id.js from

I have had the same issue, but after looking for a solution on the Web have now resolved.


1) Removed all cookies via  Internet Explorer / Tools / Delete Cookies.


I think there are ways of deleting specific cookies if required, but I took the option of deleting all.


2) Blocked the web site


Internet Explorer / Tools / Internet Options / Privacy / Sites


The enter "" and Block.


Hope this helps.

New Viewer
Posts: 1
Joined: ‎18-10-2013

Re: get user id.js from

To stop such popup you just need to modify your browser settings manually. Stick to the steps and you will make it.Smiley Tongue

But before that, you can use some repuatable tools to help alleviate the removal procedures.

Step1: Reset browser to remove malware.

> Internet Explorer

  •     Open Internet Explorer.
  •     Click on the Tools menu and then select Internet Options.
  •     In the Internet Options window click on the Advanced tab. Then click on the Restore Defaults button and then press OK.

> Firefox

  •     Click on the Firefox button > Help > Troubleshooting information.
  •     Locate a box containing ‘Reset Firefox’ button on the left uppers corner of the web page.

> Google Chrome

  •     Choose ‘Customize and Control Google Chrome’ menu.
  •     Select ‘Options’.
  •     Click ‘Under the Hood’ tab on ‘Options’ window.
  •     Click ‘Reset to Defaults’ button.

Step2: Manually modify browser settings to remove malware further.

> Firefox users to follow up:

  •     At the top of the Firefox window, click on the Tools menu
  •     Manage Add-ons
  •     Modification should be made under Extensions tab and Plugins tab respectively.

> Google Chrome users to follow up:

  •     Click on ‘Customize and control’ Google Chrome icon
  •     Select ‘Settings’
  •     Manage ‘Extension’
  •     Select ‘manage search engine’.

> Internet Explorer users to follow up:

  •     Go to Tools
  •     Choose ‘Manage Add-ons’.
  •     Find and click on something useless including malware in ‘Toolbars and Extensions’, ‘Search Providers’ respectively
  •     Click ‘Disable’/ ‘Remove’ to remove malware.

Step3: Launch build-in popup blocker to stop malware from popping up.

> Mozilla Firefox

  •     Open Mozilla Firefox.
  •     Click Tools.
  •     Click Options.
  •     Click the Web features button on the left hand side of the Options window.
  •     Remove malware.

> Microsoft Internet Explorer

  •     Open Internet Explorer.
  •     Click Tools.
  •     Click Options.
  •     Click the Privacy tab.
  •     Locate pop-up Blocker section at the bottom of the Privacy tab.
  •     Check "Block pop-ups" option to remove malware.

> Google Chrome
Use Google Toolbar that includes a free popup blocker to remove malware.

Step4: Show hidden files and folders before find out and delete any item associated with malware in Drive C.

  •     Open ‘Control Panel’ from Start menu and search for ‘Folder Options’.
  •     Under View tab to tick ‘Show hidden files and folders and non-tick Hide protected operating system files (Recommended)’ and then click ‘OK’.

Step5: Empty out all Temp folders in under System32

> Double click on Temp folder under System 32.
> Press Ctrl and A key together.
> Right click on one of the selected items.
> When a drop down list shows, press Shift and D key together.
> A box comes up for confirmation.
> Press Enter key.
> Restart the infected computer.
If error message prompts up after reboot to tell that files cannot be found, it is telling you that there still are registry keys being modified by malware. Follow the path showed in error message to modify registry entries.

Step6: Go to the Database and navigate to HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion, HKEY_CURRENT_USER\Software\Microsoft\Windows and HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows to find items related to malware contained in folders of infected browser (e.g. IE, Mozilla Firefox, Google Chrome)

Press Win key and R key together -> type ‘regedit’ (without quotation) in the box -> hit Enter key.

If you run Windows 8. you may need to follow the steps here