on 25-12-2012 12:50 AM
Solved! Go to the solution
on 25-12-2012 07:34 AM
on 01-01-2013 08:19 AM
on 01-01-2013 08:25 AM
01-01-2013 08:34 AM - edited 01-01-2013 03:31 PM
on 01-01-2013 05:55 PM
I’ll have one of our team look into this further and will arrange for a Private Message to be sent before midday tomorrow for more details.
If you could reply to this that would be great.
on 18-01-2014 06:23 PM
I have had exactly the same problem, before christmas my tv, broadband and talk were all restricted becuase I was late making my payment. Paid the bill and the tv and broadband came on instantly, however I have not been able to make outgoing calls. I have a dial tone and it goes straight to an engaged tone saying 'to use ringback' also when I dial 150 it says 'welcome to BT' when I thought I would be directed to sky?
I have been emaiing the sky helpline as online chat never seems to be available. I am getting lots of apologies from sky via email and al always being referred to BT (my line rental). I have had BT look at the line four times, engineer has changed the box inside the house and tested my equipment including phone - and all they can say is there is a restriction on the line (could this still be the restriction Sky put on my account despite it all saying 'active' at sky's end?).
As there is no fault on the line BT have said they would charge £129 if I called them out again, never had a problem with the line since moving to the house 16 years ago until this restriction was paced on my account.
Can anyone help me?
on 20-01-2014 05:23 PM
Good evening grogiebear,
Thanks for contacting us on the community forum about your problem with your phone line, I'd like to help you get this sorted.
We need to check to see if there are any restrictions on your Sky Talk services, in order for us to do this I need you to check your package on MySky. You can do this by clicking here. When you have checked this I need you to confirm whether it shows a green tick beside your Sky talk package or not.
I look forward to hearing back from you.