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26-03-2013 09:27 AM
It's not good reading to see you are having Broadband trouble, can you tell me what lights are appearing on your your router please? Can you confirm whether or not you have tried these steps for connection issues?
Could you also tell me what telephone socket you are in please?
If you could answer these questions for me please and post back, we will try to see if we can help you further.
05-04-2014 08:18 PM
Hi there gt61973. Thanks for contacting SkyHelpTeam with your post.
Could you please confirm that the telephone socket that you have chosen to connect your router to is the main one?
Please click on the following link http://helpforum.sky.com/t5/Broadband-Speed/Slow-Speed-amp-Connection-Issues/ta-p/582050 to see if any of the troubleshooting steps help to resolve the issue.