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Runner
Posts: 3
Joined: ‎11-08-2012

do i have a cross line?

I was on the phone a couple of days ago when whilst in conversation i could hear a ringing sound,(so could the person i was talking to) then when someone picked up the phone, my call got cut off and since then i have no dial tone, i cant ring out and no one can ring me. I have tried another phone, but still nothing. My sky tv and broadband are fine, its just my telephone. Can you help?
Retired Staff Member
Posts: 5,539
Joined: ‎18-03-2011

Re: do I have a cross line?

Hi melissa75

 

Thanks for your post. 

 

Can you tell me if you have completed all the troubleshooting steps from here

 

Cheers 

Runner
Posts: 3
Joined: ‎11-08-2012

Re: do i have a cross line?

yes tried them and still no change ?
Retired Staff Member
Posts: 5,539
Joined: ‎18-03-2011

Re: do I have a cross line?

Hi melissa75

 

I’ll have one of our team look into this further and will send a Private Message shortly requesting more details. 

 

If you could reply to this that would be great. 

 

Cheers