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13-01-2013 08:06 PM
13-01-2013 08:19 PM - last edited: 13-01-2013 08:20 PM
Thanks for your post and sorry to hear that you are having issues with your router.
We are not aware of any issues in that specific area at the moment. I would suggest that you have look through the troubleshooting steps from here and make sure they are all completed.
I will make you aware that we cannot offer advice on a non-Sky supplied router, so make sure when completing the steps it's a Sky router you are using.
Let us know how you get on and we look forward to your reply.
13-01-2013 08:20 PM
The problem you have is that you have to find out what your username and password are from your sky router, as these details are only stored in the sky router you will have to use Google to help you with this and when you have them you then have to enter them in this different router.
You can not connect to the internet without a username and password.
13-01-2013 08:24 PM
13-01-2013 08:29 PM
Thanks for getting back to me.
Can you confirm where the noise is coming from? Also, when you try to connect the old router up what lights do you see on the router?
We look forward to your reply.
13-01-2013 08:36 PM
Just connected the sky router up and power light is on, WIFI light on, and the channel 1 light is on. That it
Tried opening browser but nothin
Noise happens when I connect power and is a squealing noise, if that helps
13-01-2013 08:45 PM - last edited: 13-01-2013 08:56 PM
Thanks for replying.
I think we need to look into this further I’ll have one of our team look into this further and will arrange for a Private Message to be sent before midday tomorrow for more details.
If you could respond to the private message that would be great.
13-01-2013 09:54 PM
Just post the link to the video instead.
13-01-2013 10:09 PM - last edited: 13-01-2013 10:10 PM
Have you tried unplugging the router from the mains for 5 minutes then seeing if it makes that noise again after plugging it back up ?
14-01-2013 10:06 AM
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