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02-09-2013 11:57 AM
I have a 2Wire Bt Router which i can hard wire to my sky+ using a cat 5 cable and all works fine. Because my router is in a different room i wish to do this wirelessly. I have a wireless dongle which i know works fine as i can test it with a lap top at the same location and have full two way functionality. However when i connect it to the sky box, the box confirms i have broadband connection but on demand services are shown as fail.
Sky have suggested that this is due to encryption incompatatbilty. I do not see how this can be because the encryption is between the wireless dongle and the sky box. As it leaves the dongle into the sky box, the signal should be identical to the cat5 signal.
Any thoughts anybody???
05-09-2013 02:36 PM - last edited: 05-09-2013 02:40 PM
Good afternoon Isolec,
Thanks for taking the time to get back to us and to clarify exactly what you were referring to.
I am afraid that we can only assist with gaining a wireless connection between your Sky box and your router when using our own equipment. A member of the community may well be able to assist with this further however so fingers crossed someone can help shed some light on this for you.
If you have any other questions or queries please do not hesitate to get in touch.
06-09-2013 08:11 AM