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channel keeps changing

Runner
Posts: 6
Post 1 of 11
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channel keeps changing

my sky seems to have developed a mind of its own and keeps switching channels and moving to the planner all by itself

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Retired Staff Member
Posts: 4,977
Post 2 of 11
1,524 Views

Re: channel keeps changing

Hi helen+jackson,

 

Could you give us a little more information as to what the box is doing when this happens? Is it just showing live content, or does it seem to happen more when watching recordings etc?

 

Is there anything sitting on top of the box which may be pushing any buttons?

 

Thanks,

Oracle
Posts: 63,270
Post 3 of 11
1,516 Views

Re: channel keeps changing

Do you have any wireless devices nearby like a baby monitor etc  as these have been known to interfer with the boxes.

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Runner
Posts: 6
Post 4 of 11
1,506 Views

Re: channel keeps changing

the channel changes over randomly and is doing the same tonight. It happens while I'm watching live tv not when I'm watching a recorded programme. There isn't anything near or on the tv causing the problem.

Staff
Posts: 7,551
Post 5 of 11
1,498 Views

Re: channel keeps changing

Hi helen+jackson, 

 

Can you try a planner rebuild for me and let me know if this helps with the box?

 

Thanks, 

Anne
Community Coordinator
Take a look at the latest exclusive Sky customer offers

Executive Producer
Posts: 6,644
Post 6 of 11
1,494 Views

Re: channel keeps changing

If you're in a flat, maybe a wireless videosender next door?

Runner
Posts: 6
Post 7 of 11
1,484 Views

Re: channel keeps changing

I've tried this suggestion and I'll send another update tomorrow

Staff
Posts: 7,551
Post 8 of 11
1,473 Views

Re: channel keeps changing

Hi helen+jackson, 

 

I was just looking to see if you are still having issues with the box changing channels? Can you let me know if we can assist further?

 

Thanks, 

Anne
Community Coordinator
Take a look at the latest exclusive Sky customer offers

Runner
Posts: 3
Post 9 of 11
1,284 Views

Re: channel keeps changing

I'm having this problem and I've only had sky a week! It's driving me mad!!!
Staff
Posts: 7,551
Post 10 of 11
1,275 Views

Re: channel keeps changing

Hi flashybike1,

Can you let me know if you are seeing the red LED lighting up on the box for the remote controlling the box?

Thanks,
Anne
Community Coordinator
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Editor
Posts: 1,421
Post 11 of 11
1,270 Views

Re: channel keeps changing

Hi Anne-M,

 

Flashbike1 did put more information in this post.

 

http://helpforum.sky.com/t5/Sky-HD/HD-Box-Problem-Changing-channels-itself-and-loose-cable/m-p/50106...

 

 

Flashbike1,

 

What things have you tried from the topics you have posted on?

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