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Getting There
Posts: 1
Joined: ‎07-07-2011
Accepted Solution

buffering??????

how do i stop the buffering when watching skygo,its very bloody annoying trying to watch sport..!!!!!!!!!!!!Man Mad

Staff
Posts: 7,725
Joined: ‎08-12-2010

Re: buffering??????

Hi squize, 

 

Buffering can indicate an issue with your broadband connection or the connection between your computer and the router. Please see our Sky Go Troubleshooting guide for this on the Help Centre.

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I'm New Here
Posts: 1
Joined: ‎12-12-2011

Re: buffering??????

In lamens terms buffering only refers to the video it has to load to give the appearance of seamless playback, as streaming video is constantly playing new sections of the video, it needs to have loaded a certain amount of the next section before you can watch it in real time.

If it is constantly buffering maybe your broadband is running slow. try adjusting the quality (lower quality =smaller file = faster playback)

 

failing that, clear your routers cache, you can do this by simple unplugging the power, leaving it for 30 seconds and reconnecting it.

 

if you are a bit more confident with computers and networking you may want to adjust your mtu size to 1458, bt's recomendation, and as most broadband companies use a bt line, not including vigin as that is optic fibre, you may want to take their advice.

 

if non of the above work and you feel as though you continually have slow broadband, which would be the reason it is forever buffering, try antivirusing your computer, as adware, spyware, malware and viruses, although stopped by your routers firewall, will still overload the line with constant requests.

 

Hope this clears up a lot of problems people are having.

 

I read a lot down this thread that looks like people guessing and saying things which make no sense from a technical point of view and though people could use some real advice.

 

feel free to ask away if you have any other problems as I'm always glad to help.

Chris.

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Oracle
Posts: 53,840
Joined: ‎27-10-2010

Re: buffering??????

have you go the picture quality set as "high" as that fixed it for me when I first had this issue on the old Sky Player.

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Staff
Posts: 7,725
Joined: ‎08-12-2010

Re: buffering??????

Hi squize, 

 

Buffering can indicate an issue with your broadband connection or the connection between your computer and the router. Please see our Sky Go Troubleshooting guide for this on the Help Centre.

Getting There
Posts: 1
Joined: ‎10-07-2011

Re: buffering??????

hi i have a buffering issue after the 30 min ad break. This is an issue that has been carried over from Sky Player, I am not the only one experiancing this issue and since Sky Go is just a renaming of Sky Player online with an added library, the back ground programing and code is pretty much the same thing. this issue has been raised on this tread to which i could not reply due to it being archived: 

 

http://helpforum.sky.com/t5/Sky-Player/advert-in-middle-of-program-then-wait-30-mins-for-the-next-bi...

 

http://helpforum.sky.com/t5/Sky-Player/advert-in-middle-of-program-then-wait-30-mins-for-the-next-bi...

 

http://helpforum.sky.com/t5/Sky-Player/advert-in-middle-of-program-then-wait-30-mins-for-the-next-bi...

 

Please could you tell me if sky has yet found a soloution to this problem. My connection speed is between 6-8Mbps so it is not a connection issue. 

 

Many Thanks 

Staff
Posts: 8,894
Joined: ‎21-10-2010

Re: buffering??????

Hi isheeb, the post I made on that thread is still relevant. We need anyone experiencing this issue to get in touch so that it can be investigated.

Malcolm-M
Getting There
Posts: 3
Joined: ‎12-07-2011

Re: buffering??????

We are also having this problem. 7mbps connection. all other programs and internet running well. Just all sky downloads and sky go very slow and constant buffering.

 

Please help.

 

thanks

Staff
Posts: 7,725
Joined: ‎08-12-2010

Re: buffering??????

Hi MelandHugo, 

 

Can you tell us how your PC is connected to your broadband router is it a wired or wireless connection?

Getting There
Posts: 3
Joined: ‎12-07-2011

Re: buffering??????

Hi Robert,

 

Thanks for the response. It's wireless.

 

Hugo

The Fixer
Posts: 103
Joined: ‎23-06-2011

Re: buffering??????

Got the same problem myself tonight trying to watch the cricket, never had a problem before and my set up is excatly the same as it has always been.

 

It is very annoying!!!!

Staff
Posts: 8,894
Joined: ‎21-10-2010

Re: buffering??????

Hi, does it say buffering when it happens or is it just the picture stuttering and dropping frames?

Malcolm-M
The Fixer
Posts: 103
Joined: ‎23-06-2011

Re: buffering??????


Malcolm-M wrote:

Hi, does it say buffering when it happens or is it just the picture stuttering and dropping frames?


 

Hi Malcolm, it says buffering.

Oracle
Posts: 2,129
Joined: ‎22-06-2011

Re: buffering??????

I've also just started to have this problem, after I had to re-register my PC again. The word buffering comes up with the circle thing rotating + % number.

I'm set to High Quality but there again my BB conection is 38Mb down & 9Mb up so it's not my wired conection. Just another Bug in Sky Go.

 

iechyd da

 

 

Oracle
Posts: 2,129
Joined: ‎22-06-2011

Re: buffering??????

This is what I'm getting

 

 

iechyd da

Staff
Posts: 7,725
Joined: ‎08-12-2010

Re: buffering??????

Hi paul1360, 

 

Thanks for that, can you confirm you have followed our Sky Go Troubleshooting steps for buffering on the Sky Help Centre?

 

 

Graduate
Posts: 33
Joined: ‎28-12-2010

Re: buffering??????

Hi. It seems to me that since the change to Sky Go I have had nothing but problems. Constant buffering, error messages and such a stupid small picture area when you first log in.

 

The buffering makes it almost impossible to watch a progamme, never had the problem has badly before.

 

And before you ask I have gone through the troubleshooting guide etc.