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Getting There
squize
Posts: 1
Joined: ‎07-07-2011
Accepted Solution

buffering??????

how do i stop the buffering when watching skygo,its very bloody annoying trying to watch sport..!!!!!!!!!!!!:manmad:

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Super User
caesarome
Posts: 46,199
Joined: ‎27-10-2010

Re: buffering??????

have you go the picture quality set as "high" as that fixed it for me when I first had this issue on the old Sky Player.

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Staff
Robert
Posts: 7,723
Joined: ‎08-12-2010

Re: buffering??????

Hi squize, 

 

Buffering can indicate an issue with your broadband connection or the connection between your computer and the router. Please see our Sky Go Troubleshooting guide for this on the Help Centre.

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Getting There
isheeb
Posts: 1
Joined: ‎10-07-2011

Re: buffering??????

hi i have a buffering issue after the 30 min ad break. This is an issue that has been carried over from Sky Player, I am not the only one experiancing this issue and since Sky Go is just a renaming of Sky Player online with an added library, the back ground programing and code is pretty much the same thing. this issue has been raised on this tread to which i could not reply due to it being archived: 

 

http://helpforum.sky.com/t5/Sky-Player/advert-in-middle-of-program-then-wait-30-mins-for-the-next-bi...

 

http://helpforum.sky.com/t5/Sky-Player/advert-in-middle-of-program-then-wait-30-mins-for-the-next-bi...

 

http://helpforum.sky.com/t5/Sky-Player/advert-in-middle-of-program-then-wait-30-mins-for-the-next-bi...

 

Please could you tell me if sky has yet found a soloution to this problem. My connection speed is between 6-8Mbps so it is not a connection issue. 

 

Many Thanks 

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Staff
Malcolm-M
Posts: 8,579
Joined: ‎21-10-2010

Re: buffering??????

Hi isheeb, the post I made on that thread is still relevant. We need anyone experiencing this issue to get in touch so that it can be investigated.

Malcolm-M
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Getting There
MelandHugo
Posts: 3
Joined: ‎12-07-2011

Re: buffering??????

We are also having this problem. 7mbps connection. all other programs and internet running well. Just all sky downloads and sky go very slow and constant buffering.

 

Please help.

 

thanks

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Staff
Robert
Posts: 7,723
Joined: ‎08-12-2010

Re: buffering??????

Hi MelandHugo, 

 

Can you tell us how your PC is connected to your broadband router is it a wired or wireless connection?

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Getting There
MelandHugo
Posts: 3
Joined: ‎12-07-2011

Re: buffering??????

Hi Robert,

 

Thanks for the response. It's wireless.

 

Hugo

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The Fixer
Rankine
Posts: 103
Joined: ‎23-06-2011

Re: buffering??????

Got the same problem myself tonight trying to watch the cricket, never had a problem before and my set up is excatly the same as it has always been.

 

It is very annoying!!!!

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Staff
Malcolm-M
Posts: 8,579
Joined: ‎21-10-2010

Re: buffering??????

Hi, does it say buffering when it happens or is it just the picture stuttering and dropping frames?

Malcolm-M
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The Fixer
Rankine
Posts: 103
Joined: ‎23-06-2011

Re: buffering??????


Malcolm-M wrote:

Hi, does it say buffering when it happens or is it just the picture stuttering and dropping frames?


 

Hi Malcolm, it says buffering.

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Online & Mobile Guru
paul1360
Posts: 1,104
Joined: ‎22-06-2011

Re: buffering??????

I've also just started to have this problem, after I had to re-register my PC again. The word buffering comes up with the circle thing rotating + % number.

I'm set to High Quality but there again my BB conection is 38Mb down & 9Mb up so it's not my wired conection. Just another Bug in Sky Go.

 

iechyd da

 

 

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Online & Mobile Guru
paul1360
Posts: 1,104
Joined: ‎22-06-2011

Re: buffering??????

This is what I'm getting

 

 

iechyd da

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Staff
Robert
Posts: 7,723
Joined: ‎08-12-2010

Re: buffering??????

Hi paul1360, 

 

Thanks for that, can you confirm you have followed our Sky Go Troubleshooting steps for buffering on the Sky Help Centre?

 

 

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Graduate
Snorwed21
Posts: 33
Joined: ‎28-12-2010

Re: buffering??????

Hi. It seems to me that since the change to Sky Go I have had nothing but problems. Constant buffering, error messages and such a stupid small picture area when you first log in.

 

The buffering makes it almost impossible to watch a progamme, never had the problem has badly before.

 

And before you ask I have gone through the troubleshooting guide etc.

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