on 03-11-2013 04:58 PM
Try uninstalling Microsoft Silverlight off your computer and then reboot the PC. When it has started up again go to use Sky Go again and it should prompt you to install silverlight which you need to do again.
on 11-11-2013 09:56 PM
on 13-11-2013 05:19 PM
Thanks for getting back to us Carole.
In order to find a solution for you we need to find out the software that your Packard Bell is running. What Windows operating system version is it running?
You can do this by pressing the Windows key (it's usually at the bottom left of your keyboard between Ctrl and Alt) and Pause Break ( It's usually top right of your keyboard beside scroll lock) at the same time. Alternatively you can take the following steps found here.
Let us know when you find it.
on 13-11-2013 07:49 PM
on 14-11-2013 06:10 PM
Thanks for getting back to us on the Sky Help Forum.
As a regular user of Sky Go, I understand just how frustrating it must be when it isn't working. I see that you are attempting to access Sky Go via IE9 on your Windows 7 PC. It would be great if you were to install a different browser such as Google Chrome or Mozilla Firefox and let me know if the issue persist while using this different browser.
I look forward to finding out how this goes.