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Getting There
Carole+Jebson
Posts: 7
Joined: ‎28-04-2012

blank screen when signing it to sky go?

Joined Sky go yesterday, but when I sign in the screen goes blank.  I have the desktop icon but nothing else?

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Super User
caesarome
Posts: 46,197
Joined: ‎27-10-2010

Try uninstalling Microsoft Silverlight off your computer...

Try uninstalling Microsoft Silverlight off your computer and then reboot the PC. When it has started up again go to use Sky Go again and it should prompt you to install silverlight which you need to do again.

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Getting There
Carole+Jebson
Posts: 7
Joined: ‎28-04-2012

Re: Try uninstalling Microsoft Silverlight off your computer...

Tried everything but still does not work.
Carole jebson
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Getting There
Carole+Jebson
Posts: 7
Joined: ‎28-04-2012

Re: Try uninstalling Microsoft Silverlight off your computer...

Still cannot get Sky Go .  Giving upnow.

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Staff
Kris+McD
Posts: 5,532
Joined: ‎18-03-2011

Re: Try uninstalling Microsoft Silverlight off your computer...

Hi Carole+Jebson,

 

Sorry to see the issues that you are having.

 

Can you tell me what device you are using and operating system so that we can help further with this.

 

Cheers

 

Kris

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Getting There
Carole+Jebson
Posts: 7
Joined: ‎28-04-2012

Re: Try uninstalling Microsoft Silverlight off your computer...

Hi Kris,  I am using a computer {Packard Bell}, also I have a Kindle Fire HD

 

 

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Staff
Kei+M
Posts: 4,403
Joined: ‎23-10-2013

Re: Try uninstalling Microsoft Silverlight off your computer...

Thanks for getting back to us Carole. 

 

In order to find a solution for you we need to find out the software that your Packard Bell is running. What Windows operating system version is it running?

 

You can do this by pressing the Windows key (it's usually at the bottom left of your keyboard between Ctrl and Alt) and Pause Break ( It's usually top right of your keyboard beside scroll lock) at the same time. Alternatively you can take the following steps found here.

 

Let us know when you find it.

 

Cheers,

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Getting There
Carole+Jebson
Posts: 7
Joined: ‎28-04-2012

Re: Try uninstalling Microsoft Silverlight off your computer...

I have  Windows 7 Home Premium.

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Staff
Kei+M
Posts: 4,403
Joined: ‎23-10-2013

Re: Try uninstalling Microsoft Silverlight off your computer...

Thanks Carole.

 

What internet browser are you using (Internet explorer, Chrome etc) and version? Have you tried another browser? If you report these back to us when possible.

 

Cheers,

 

kei.

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Getting There
Carole+Jebson
Posts: 7
Joined: ‎28-04-2012

Re: Try uninstalling Microsoft Silverlight off your computer...

IE9

I uninstalled Silverlight , then rebooted and put it back on.  Still a blank screen!

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Staff
Jason-H
Posts: 1,918
Joined: ‎22-07-2013

Re: Try uninstalling Microsoft Silverlight off your computer...

Hi Carole+Jebson

 

Thanks for getting back to us on the Sky Help Forum.

 

As a regular user of Sky Go, I understand just how frustrating it must be when it isn't working. I see that you are attempting to access Sky Go via IE9 on your Windows 7 PC. It would be great if you were to install a different browser such as Google Chrome or Mozilla Firefox and let me know if the issue persist while using this different browser.

 

I look forward to finding out how this goes.

 

Cheers,

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