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Would it be free to call Sky customer services of my Sky landline?

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Runner
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Would it be free to call Sky customer services of my Sky landline?

 
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Retired Staff Member
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Post 2 of 10
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Re: Would it be free to call Sky customer services of my Sky landline?

Hi slaypol,

 

In answer to your query, then yes if you are a Sky Talk customer then it would be free to call us.

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Retired Staff Member
Posts: 303
Post 2 of 10
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Re: Would it be free to call Sky customer services of my Sky landline?

Hi slaypol,

 

In answer to your query, then yes if you are a Sky Talk customer then it would be free to call us.

New Viewer
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Post 3 of 10
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Re: Would it be free to call Sky customer services of my Sky landline?

A 12 minute phone call to SKY customer service cost me some 5 pounds from a local landline. 

I called expecting the call would be free, that being what I was told  a SKY representative on internet CHAT.

 

How do I get a refund? 

Staff
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Post 4 of 10
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Re: Would it be free to call Sky customer services of my Sky landline?

Hi petiolus, 

 

Welcome to our Community, I'm sorry to see that this has happened. Calls to Sky Call Centres from Sky Talk lines are free, from other landlines however these are charged at lo call rates which are 5.1p per min from a BT landline with a 12.5p connection charge.

 

Was it a Sky Talk line you were calling from?

Retired Staff Member
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Post 5 of 10
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Re: Would it be free to call Sky customer services of my Sky landline?

Hi petiolus,

 

As this is your first post let me start by welcoming you to our community.

 

All calls to Sky are free as long as you are a SkyTalk customer calling from your landline.

 

If you have charges for calls to Sky you will need to ring in agian so that we can check the bill and apply the appropriate credit.

 

The number for the Skytalk Team can be found here.

Take a look at the latest exclusive Sky customer offers
Runner
Posts: 3
Post 6 of 10
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Re: Would it be free to call Sky customer services of my Sky landline?

Hello, I'm on Sky Talk Evening & Weekend Calls.

 

I've just been told by a Sky Billing Customer Support person that as I am not on freetime (24hr free calls) I will be charged 6.1p/min for a call to Sky Customer Support on 0844 241 4141 daytime weekdays.

 

Is he right?

Staff
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Post 7 of 10
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Re: Would it be free to call Sky customer services of my Sky landline?

Hi tuning4ork,

 

I apologise about the delay in getting a response to you regarding your post.

 

We do have a file that you can download here that gives you our up to date tariff guide. If you click on the link I have supplied you with you will be able to see all charges for yourself, and if at any point you want to check some other call charge, you will have the guide there to keep you right Smiley Happy

 

Hope this helps,

 

Many thanks,

New Viewer
Posts: 1
Post 8 of 10
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Re: Would it be free to call Sky customer services of my Sky landline?

Hello Shelz

Tuning4ork has asked a very simple and objective question. Are calls to Sky customer services free for all Sky talk customers at all times (regardless of why sky talk package they are on).

Also the link you provides doesn't work. It's a broken link
Camera Assistant
Posts: 192
Post 9 of 10
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Re: Would it be free to call Sky customer services of my Sky landline?

Yes, good question. When I signed up it did sound like the Sky owned 0844 numbers are free on Sky Talk at all times.
It would be good to know which official Sky numbers are covered by this policy!

If this has helped please LIKE or where it is now sorted mark as the ANSWER


LINK: Be* to Sky Migration Log

Retired Staff Member
Posts: 549
Post 10 of 10
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Re: Would it be free to call Sky customer services of my Sky landline?

Hello Everyone,

All Sky customer service numbers that start with 08 will be free for Sky Talk customers. Sky Talk customers can also dial 150 for free to connect to customer services.

http://www.sky.com/shop/terms-conditions/talk/code-of-practice/tariff-guide/

 

Regards

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