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02-07-2013 08:46 PM
02-07-2013 08:57 PM
Your chat conversation looks similar to mine. The advisor told me that BT hubs were incompatible with the Sky wireless connector, yet I have been using the pair together for a fair while now.
I am still non the wiser.
03-07-2013 06:40 PM
03-07-2013 07:56 PM
We don't want you to cancel Tony+P+1965, we can certainly try and get this working, will you give us one last chance?
CJES, what is actually happening when you try and connect the wireless connector?
Have you both tried to change the type of encryption your router using?
03-07-2013 09:39 PM
03-07-2013 10:48 PM
Ok Tony+P+1965, thanks for letting me know.
Just out of interest are you able to try a wired connection as a temporary measure to se if we can manage to get you changed to OK for service and local connection?
I only ask as I came across a post earlier with a user having similar issues, they said an engineer was out (not sure if this was a Sky engineer, they didn't say) and plugged an ethernet cable in, once they had done this and got the service and local connection OK, they were they able to unplug and connect their wifi connector without any issues.
Let me know if you are able to try this.
03-07-2013 11:18 PM
04-07-2013 09:02 AM
Thanks for responding,
I am sorry to see you feel that way but the reason we get you to test with an ethernet cable is to see if there is an issue with the actual On Demand service as that could be the issue and not with the Connector itself.
If you are able to test this for us please let us know how you get on.
14-07-2013 03:00 PM
I too have joined the fast growing band of people who have been told by Sky that they should contact their ISP since they have a problem with their wireless router! Upon receipt of my Sky wireless connector I spent a fruitless 1/2 hr trying to get it to receive on demand.
My next move was to try to get some help via "chat". Very similar experience to others on this forum. Promises of a speedy solution followed by 1/2 hr of silly suggestions.
So, then I moved on to the telephone assistance. After 3/4 hr we agreed to give up. We reconnected the sky wifi to my router 3 times, each time with the same result - clearly we had made a connection, but we had a communication failure. I asked about security settings (WEP, WEP2....) but the support assistant hadn't a clue. Told m that my router was obviously not connecting to the internet, or that thee was a fault with the wifi. I pointed out that I was (during the conversation) logged onto the internet wirelessly on my lap top with no problems. Also my home wifi router happily connects another laptop, two mobile phones ( a blackberry and a Samsung) and an X-box.
We agreed we had run out of options and the call ended.
I sent an email expessing my dis-satisfaction, and suggesting that Sky should perhaps send out free plug adapter type connectors to replace their useless wifi connectors. I got a reply apologizing for the problems, and saying that there was obviously a fault with my home wifi router.
HOW MANY TIMES DO I NEED TO TELL THESE PEOPLE. THERE IS NOTHING WRONG WITH MY ROUTER. THEIR STUPID WIFI CONNECTOR IS THE ONLY DEVICE IN MY HOUSE THAT OBSTINATELY REFUSES TO WORK!!!!
I am reassured by the huge number of disgruntled would-be Sky wifi users posting their experiences.
So, message to Sky.
STOP MAKING EXCUSES. SORT OUT YOUR USELESS WIFI CONNECTOR.
14-07-2013 06:28 PM
In my humble opinion it is a sky+hd box & router compatability issue...i say this as i have had more or less the same experience & problems as everyone else..and believe me there are a lot of people facing the same problems.
My broadband provider was o2 when i purchased sky tv,and i tryed everything to try to get on demand to work with my o2 router,sky even sent me out another wireless connector free of charge.
I even wired the router straight to the sky+hd box & re-set the router & its security settings,still nothing.
Eventually i gave up and put the wireless boxes in a draw.
Recently o2 sold their broadband to sky,i was a bit fed up because i found o2 to be great..however i reluctantly went with sky for my fibre optic broadband,as soon as it was up and running with skys new hub i thought ill give it a go again and see if i can get on demand..so i got the wireless connector out of the draw,blew the dust off it and it connected instantly with no problems what so ever,its been connected now for over a month with no problems.
However getting the sky employees to admit there is a compatability issue is another thing.
16-07-2013 03:55 PM
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