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Occasional Visitor
John+Hazeldene
Posts: 1
Registered: ‎04-07-2012
Accepted Solution

Windows 8 - Sky Go. Audio and video not working in pop-up window

As per title. Windows 8 - Sky Go.

 

Audio and video working ok in the small window, but when trying to view inside (larger) pop-up window, no sound or picture and the screen is black...

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Staff (Retired)
GRF4784
Posts: 3,721
Registered: ‎18-03-2011

Re: Windows 8 - Sky Go. Audio and video not working in pop-up window

Hi John+hazeldene,

 

Welcome to the Forum.

 

Sky Go does not yet fully support Windows 8 so this will be the reason this is happening to you.

 

Thanks,

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Occasional Visitor
Lagerf1end
Posts: 1
Registered: ‎03-11-2012

Re: Windows 8 - Sky Go. Audio and video not working in pop-up window

Hi OP,

I see sky are as helpful as ever.

Just to let you know, the popout works fine in googles chrome browser.

Just download that until sky fix the issue (est. 1/1/2097)

:smileyhappy:

 

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Member
Gled74
Posts: 5
Registered: ‎04-11-2012

Re: Windows 8 - Sky Go. Audio and video not working in pop-up window

Hi

 

I have been trying to get my new pc to work on Skygo then saw this thread, so had to kick the wife out of the the lounge so I can watch the F1!

 

How soon will it be for skygo to be working on Win 8?

 

thanks :smileyhappy:

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Staff (Retired)
GregorA
Posts: 9,518
Registered: ‎21-03-2011

Re: Windows 8 - Sky Go. Audio and video not working in pop-up window

Hi all,

Just to reiterate what my colleague stated that Sky Go is not supported on Windows 8. At this stage, we don;t have any information on when this will be available.

Thanks.
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Member
Stuza
Posts: 7
Registered: ‎11-11-2012

Re: Windows 8 - Sky Go. Audio and video not working in pop-up window

Its not "supported" but it does work. See the post above or you can also check mine out at:

http://helpforum.sky.com/t5/Using-Sky-Go/SkyGo-Windows-8-SOLVED/td-p/711464
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Occasional Visitor
sam.saidi
Posts: 3
Registered: ‎04-12-2012

Re: Windows 8 - Sky Go. Audio and video not working in pop-up window

What a useless response from two sky officials. Although I guess I shouldn't expect any more than that, I have been a sky customer so long that this is normal (but sad really)

 

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Visitor
SoulR
Posts: 3
Registered: ‎26-11-2012

Re: Windows 8 - Sky Go. Audio and video not working in pop-up window

Silly question... What on earth have sky been doing while all the beta and customer preview versions were released - was the launch of windows 8 a surprise?
I know you probably say you only develop when it's released, but it went RTM in August to allow time for this!
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Visitor
SoulR
Posts: 3
Registered: ‎26-11-2012

Re: Windows 8 - Sky Go. Audio and video not working in pop-up window

Maybe something to do with hdmi out or limited market penetration
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Super User
KingfisherUK
Posts: 2,013
Registered: ‎19-01-2012

Re: Windows 8 - Sky Go. Audio and video not working in pop-up window

So using a Microsoft technology (Silverlight) on a Microsoft OS (Windows 8) and it doesn't work.

 

Then again, we know Sky's track record with supporting the latest version of a non-Apple OS......

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Occasional Visitor
sam.saidi
Posts: 3
Registered: ‎04-12-2012

Re: Windows 8 - Sky Go. Audio and video not working in pop-up window [WORKAROUND]

OK so this works without needing to install another browser:

 

-Navigate to your program of choice

-Once connected click the 'popup' window icon

-In the pop-up box (which has no video and sound) press F12. Then change the browser mode to "IE9". Then press F12 again.

 

You have to do it each time unfortunately but it is a quick solution for now

 

Thanks

Sam

 

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Occasional Visitor
ianeby
Posts: 2
Registered: ‎31-10-2012

Re: Windows 8 - Sky Go. Audio and video not working in pop-up window [WORKAROUND]

OK so this works without needing to install another browser:

 

-Navigate to your program of choice

-Once connected click the 'popup' window icon

-In the pop-up box (which has no video and sound) press F12. Then change the browser mode to "IE9". Then press F12 again.

 

You have to do it each time unfortunately but it is a quick solution for now

 

Thanks

Sam

 

Perfect work around Sam. Us early adopters really should learn our lesson. How dare Sky fully support a new OS from some mickey mouse provider like Microsoft. Who would have known a new version is out and been in preview for what seems like 6 months. I didn't....:smileyvery-happy:

 

 

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Occasional Visitor
heavyend81
Posts: 4
Registered: ‎08-01-2012

Re: Windows 8 - Sky Go. Audio and video not working in pop-up window

You have to dispair sometimes with Sky for all their self pontificating. Windows 8 has been coming (and now here

being taken up on every new pc purchased) for many months and they still cant get it right.

 

For goodness sake Sky get your fingers out and get with the programme. Sort this problem out for Windows 8 and also (and this has been an ongoing joke since SkyGo was launched...) get the picture sound sync sorted out along with getting it all to work with the latest Silverlight so we dont have to keep uninstalling the default update and going back to a pre 5.1 version.

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Occasional Visitor
amitkapz
Posts: 1
Registered: ‎23-01-2013

Re: Windows 8 - Sky Go. Audio and video not working in pop-up window

Hi guys..there is a much simpler workaround to this issue. When the popup window opens and appears black and without Audio, just right-click on the page itself and select 'Refresh'. The page reloads and lo and behold, IT WORKS!! :smileyhappy:

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Occasional Visitor
Grant+Callaway
Posts: 1
Registered: ‎25-01-2013

Re: Windows 8 - Sky Go. Audio and video not working in pop-up window

This query was raised in November last year - 3 months later the issue still appears to have not been resolved by Sky? All new laptops/PC's should now be sold with Windows 8 installed - surely Sky should have already fixed the bugs!!?  When can we expect a properly working service?

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