The content on this page may be out-of-date or have been superseded by newer information. Links on this page to other sites may not work and contact information may be inaccurate. This page has been archived for future reference.
05-01-2012 09:45 AM
I have had a Sky Broadband WIFI router for over 18 months
No problems at all
I connect 2 PC's via a wired connection (through my electrical circuit) - still works fine.
I have 5 laptops and one PC that have connected wirelessly fine for 18 months
2 blackberrys that have worked fine
2 Kindles that work fine
an Ipad 2 and an ipod touch that worked fine.
I have a Hawkins extender that worked OK
Never any issues
Yesterday all of a sudden - no wireless devices will connect.
I re-started the router several times.
Re-started the devices
replaced the microfilters and cables with new ones
the phone works ok - so the line is up
The wired connections are fine - its specifically WIFI that wont work
The devices see the router and try to connect but cannot
I have not re-set the router, as i suspect it will change so many settings that it will be a major job re-establishing everything.
I havent re-set the channels - but nothing has changed, so why should i.
All of the right lights are on as stated in the hand book.
Its cannot be the devices as there are so many types with different versions of software that all worked fine on Tuesday.
Makes no sense to me - its as if something is blocking it or the box is Faulty all of a sudden.
Left it overnight and still nothing this morning.
Any ideas ?
05-01-2012 11:08 AM
sounds to me like a faulty router.
- you might want to call Sky as they once did a line check telling me about faults on the line... hearing a dial tone doesnt necessarily mean good line.
- might check if wired connection work, if so try resetting your router. (http://www.sky.com/helpcentre/broadband/set-up/reset-your-sky-wireless-router-to-the-default-setting...)
- else might be a faulty router, try to get a replacement from sky.
Other links i found could be useful:
hope this helps - Cheers
05-01-2012 11:26 AM
I considered re-setting it, but as it will default to standard settings, i suspect i would have to modify the settings on over 10 devices + and extender which wasnt easy to set up (i.e. pass key isnt the one that came with the box, it was modified on installation).
I too think its just gone pop, but will ring them - i hear the phones are busy due to the wind !
Worth a re-set as if its gone pop - i will need to start again anyway.
Line should be OK as it works when hard-wired in.
06-01-2012 02:01 PM
A reset would be an option that we would try with you over the phone so it may be better if you were to try it prior to calling in as this may save on the call cost if you are not a sky talk customer?
Can you let us know how you get on?
10-06-2013 09:57 PM