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25-03-2014 04:55 PM
For years now we have been struggling with poor broadband speeds. When I last complained to Sky they sent me the new Sky Hub, but although my wifi has improved as a result, our speeds are still very poor.
System Up Time: 02:04:59
|2047 kbps||604 kbps|
|52.0 dB||31.4 dB|
|8.5 dB||15.15 dB|
It is really becoming a problem now and I am considering having to pay the ridiculous price of fibre so that we can get a decent speed. However having read other posts I am wondering if it is a problem with our internal wiring? We don't have a master socket into the house, however I am using all the necessary microfilters.
How much will sky charge me for sending out an engineer to check wiring? Is this going to be a better option than committing to fibre. I am worried that as I get poor broadband, will I also get poor fibre?!
Can anybody make any suggestions?
26-03-2014 04:21 AM - last edited: 26-03-2014 04:29 AM
26-03-2014 09:01 PM
Welcome to the Sky Community.
It's not great to see that you have experienced such slow Sky Broadband speeds for a number of years. Do you have any issues with your landline i.e. Noise on line or no dial tone? As mae-3 has mentioned you will have a master telephone socket, this is normally in the hallway, however it can differ as each property is different.
How many telephone sockets do you have in your property? Can you tell me what rooms there are located in? By knowing where the sockets are we can help pin point where the master socket is.
27-03-2014 10:15 AM
Thanks for your help mae-3. OK, we must have a master socket then! Probably the one in the hallway, which is the one the router is already plugged into.
I have growing girls who get very frustrated when they cannot use youtube and we have an increasing number of gadgets fighting for broadbrand, so I fear that we will have to move to fibre. Just frustrating that we live in a built up commuter belt area and we have such poor broadband, and yet my brother who lives in a tiny village gets over 10 mbp and doesn't have to fork out for fibre!
27-03-2014 10:26 AM
Hi Natasha B
Thanks for your email.
I am guessing our master socket is in the hallway - although it looks just the same as all the other sockets! The router is plugged into this socket.
We do have phone sockets in practically every other room in the house, but our only phone that is plugged in is also in the master socket using a microfilter. Our sky box is also plugged into a socket in the lounge using a microfilter extension cable which runs under our lounge carpet!
I don't know if that helps?!
27-03-2014 12:24 PM - last edited: 27-03-2014 12:27 PM
28-03-2014 10:40 AM
Sorry to hear about your Sky Broadband issues @LizzyA, if you are experiencing slow speeds issues we ask that consider the steps outlined here and this also includes information previously given by @mae-3 and Natasha. If this does not resolve the issue we'll be happy to do some tests on the line to see if there are any faults on the line.
If your speeds are due to limitations with the infrastructure then the only way for us to increase the speeds would be to go with our Sky Fibre services. You can find out estimated speeds and information about this on the website as well.
Can you let us know if you run into any difficulties and we'll assist.
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