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19-12-2013 10:06 PM
19-12-2013 10:16 PM
It happens if for some reason the box loses the internet connection, to get it up and working try these in this order:
Try resetting the connection, go to Settings > Network and press the red button.
If this hasn't worked remove the ethernet cable from the back of the box that goes to either your router or the wireless connector then plug it back in after 3 minutes.
Something else to try is to reboot your sky box at the mains, after powering it back up wait a further 5 minutes before using the box again.