on 23-02-2012 06:57 PM
I have been with sky for a few years now and wanted to move my broadband from plusnet (had MAC key to switch) to sky using the £3.25 a month offer, but this was for new customers only.
I was so angry with this that I cancelled my TV and phone package and I am looking for other providers. Am I missing something, why upset your current customers to attract new ones, because it really annoys me.
on 24-02-2012 04:31 PM
Great to catch your 1st post on the Sky Forum.
The Broadband offer here is for new and existing customers taking Sky Broadband for the 1st time.
Is this the offer you are referring to on your post.?
on 24-02-2012 06:59 PM
My Fault there as it looked like the offer.
The free Broadband for 6 months was available from January till I think it could have been yesterday.
Had you had the Sky Broadband active before this?
on 25-02-2012 02:29 AM
I tend to agree with this. I have been with sky for well over 10 years and and have never been offered the deals that new members get. It sometimes appears that once sky have you, they do not care about you. I think if sky rewarded existing members better incentives, for example a months free movies, sports and entertainment package when you reach 5 years, 10 years and so on, thier customers would remain more loyal.
on 25-02-2012 09:58 AM
No I have never had sky broadband.
I have been a Sky TV customer for about 10 years under my parents (where i paid for) and my own account. And a phone line customer for approx 16 months
on 25-02-2012 04:35 PM
Sorry about that, we've checked and the offer for Sky Broadband Unlimited Free for 6 months ended on the 16th of February.
We also offer rewards to existing Sky customers through our Sky Rewards site.
on 25-02-2012 07:52 PM
The offer was available to new and Existing Sky customers taking Sky Talk with Line Rental & Sky Broadband for the first time, as you're already a Sky Talk customer you wouldn't have been eligible for the offer.
on 26-02-2012 02:52 AM
Same everywhere mate!
Great introductory offers -> then BANG! Bills go through the roof!
If you keep switching - you'll get better deals - but you might have to fork out for having everything switched over / installation / etc....
on 26-02-2012 02:43 PM
Unfortunately your right.
I read on a similar post that a supermarket wouldnt charge you a different amount depending on whether or not you have shopped with them before, infact most reward loyalty e.g. clubcards/ 10% moneyback guarantee ect.
I dont understand why Sky treat new customers better then existing customers, I was not asking for something more then was on offer to new customers but even that seems too much for sky to offer a fairly long serving customer who has never missed a payment, oh well as the days countdown to cancel day I am sure that one of skys competitors will reward me for switching as a "new" customer.
on 11-03-2012 12:10 AM
Because Sky clearly do not care a jot for their existing customers, which is why they receive inferior deals and end up paying far more for the same packages as new customers. This is why I will be ending my ten year long subscription with Sky and going to either freeview or Virgin. Then again, perhaps I could just cancel for a while and come back as a 'new' customer and receive the same deals as we loyal customers are exempt to.
on 28-05-2013 05:52 PM
I think it is very unfair that new customers get all the best deals. I have been with sky for well over 10 years.
I met someone recently that is now joining sky, he is getting sky tv/phone/broadband for £14.50 a month in total. He was previously with 02 for phone and broadband, so sky is trying to get him 'onboard' for the complete package. I pay £26 per month for sky, and also £16. to 02. per month - for phone, and broadband ( 02 is going over to sky soon )
.*** In total i pay £42 per month !!*** for the same package as this person gets( and he will only be paying £14,) so i pay £27 more a month for exactly the same package Grr !!! . I phoned sky and was told it was only for 'new customers', i said what about some loyalty to existing/ long term customers. Well obviously they do not bother with existing customers. Whenever i have moved in the past, i have always transerred the sky package. I have remained loyal to sky. I am now however looking around to change my tv/phone/broadband package I just think it is totaly unfair.Does anyone else agree ??
on 29-05-2013 09:40 AM