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Getting There
Tracie+B
Posts: 3
Joined: ‎13-12-2012

Why can't I purchase movies from Sky Box Office on either my box or my Daughter's multi room box?

I am unable to purchase Sky Movies from the Box Office as it says I have insufficient credit??!! Surely the amount is just added to my bill?!

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Super User
Mark39
Posts: 20,769
Joined: ‎30-11-2010

Re: Why can't I purchase movies from Sky Box Office on either my box or my Daughter's multi room box

Are your Sky boxes connected to the telephone line?

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Staff
Chris-McP
Posts: 3,196
Joined: ‎03-12-2012

Re: Why can't I purchase movies from Sky Box Office on either my box or my Daughter's multi room box

Hi Tracie+B,

 

Thank you for your first post on the Sky Help Forum! 

 

Generally speaking you are correct Sky Box Office Movies/Events are simply added to your account and are collected on your next direct debit payment.

 

If you have ordered and viewed a substantial amount (approximately £35) of Box Office programming recently it is likely that you have reached a preset credit limit.

 

If this is the case it will clear itself over the next few weeks.

 

If you haven't ordered and viewed Box Office programming to this value over the last 4 weeks then please do get back in touch and we can investigate further.

 

 

Kind Regards, 

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Getting There
Tracie+B
Posts: 3
Joined: ‎13-12-2012

Re: Why can't I purchase movies from Sky Box Office on either my box or my Daughter's multi room box

Hi Chris,

 

No I haven't ordered any Box Office Movies..... ever I think! I would be grateful if this problem/issue could be rectified as the screen message makes it sound like I need to almost 'top up' money on my account?! I have no arrears and pay monthly....??!!

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Getting There
Tracie+B
Posts: 3
Joined: ‎13-12-2012

Re: Why can't I purchase movies from Sky Box Office on either my box or my Daughter's multi room box

Thank u for responding - yes they both are?!

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Staff
Tricia07
Posts: 5,855
Joined: ‎20-12-2010

Re: Why can't I purchase movies from Sky Box Office on either my box or my Daughter's multi room box

Hi Tracie+B,

 

I’ll have one of our team look into this further and will send a Private Message shortly requesting more details.

 

 

Thanks

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