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What is the free phone number to call Sky ? I want to change broadband direct debt details

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Sound Supervisor
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What is the free phone number to call Sky ? I want to change broadband direct debt details

Hi Im looking for a free phone number to call SKY customer service I want to Change Direct Debt details

 

Thanks

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Retired Staff Member
Posts: 3,198
Post 17 of 36
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Re: What is the free phone number to call Sky ? I want to change broadband direct debt details

Hi LukeClayton,

 

Thank you for your post.

You can manage your payment details using any of the following methods;

 

On your TV using your Sky remote

  • Sky+ customers
  1. Press the interactive button on your Sky remote.
  2. Select My Account.
  3. Select Manage my account.
  4. Enter your four-digit PIN.
  5. Select Change payment details.
  6. Enter your new details.
  7. Press Submit to confirm.
  • Sky Q customers
  1. Press Home on your Sky Q remote.
  2. Select My Account.
  3. Select Payments.
  4. Select Change payment method.
  5. Enter your Sky TV PIN.
  6. Choose if you want to set up a new monthly Direct Debit or a recurring credit card payment, then enter the relevant bank or card details.
  7. When prompted, select Confirm.

If you choose to set up a recurring credit card payment, you'll be charged a monthly fee of £0.30/€0.30, effective, which will appear on your bill under "Additional Charges".

 

 

Using the Sky Service app on a mobile device

  1. Open the Sky Service app and enter your passcode. If you haven’t signed up to use the app yet, visit our Sky Service app page to find out how.
  2. Select Bills & Payments.
  3. Under the Your payments section, tap Change payment method.
  4. Enter your new details.
  5. Tap Update your payment details to confirm.

 

Online through your My Sky account

  1. Sign into your My Sky account.
  2. Select Change payment method.
  3. Enter your new details.
  4. Select Update your payment details to confirm.
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Sound Supervisor
Posts: 94
Post 2 of 36
858,209 Views

Re: What is the free phone number to call Sky ? I want to change broadband direct debt details

well im on Sky broadband and free sky talk evening and weekends so is there any free phone number ? 

 

I dont want to do it online preffer change details over the phone 

Production Supervisor
Posts: 1,146
Post 3 of 36
858,200 Views

Re: What is the free phone number to call Sky ? I want to change broadband direct debt details

If your on sky talk freetiem then you can call any sky deopt for free ANYTIME of the day ! so you can acall their 08442414141 number for free any time of the day! this change occuring on the 16.3.2011 where even though your free local and national calls dont start until 7pm you can call your provider for free anytime of the day Smiley Very Happy
Sound Supervisor
Posts: 94
Post 4 of 36
858,189 Views

Re: What is the free phone number to call Sky ? I want to change broadband direct debt details

Thanks

New Viewer
Posts: 1
Post 5 of 36
858,180 Views

Re: What is the free phone number to call Sky ? I want to change broadband direct debt details

Hi, what annoys me most is Why can't you give a regional phone no to call ?

In this current time, all the phone packages include free evening and weekend calls to 01/02 prefix no's and some now include 0870 numbers. So why should I have to pay for every call to your 0844 phone lines !!!

How can you justify this ?   Perhaps you get a rake off if the customer is on your phone package ?

 

Cheers

Disgruntled Smiley Sad

Production Supervisor
Posts: 1,146
Post 6 of 36
858,148 Views

Re: What is the free phone number to call Sky ? I want to change broadband direct debt details

Siorry but have you not ready by above posts if you are on SKY talk then you can call sky for free anytime of the day and your not charged! you are only charged for calling sky if you call from either a mobile phone or a landline phone that is not with sky as their provider!!! SKY TALK = FREE CALLS TO SKY ANYTIME OF THE DAY ANY DAY OF THE WEEK FOR ANY LENGHT OF TIME Smiley Very Happy
Researcher
Posts: 3
Post 7 of 36
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Re: What is the free phone number to call Sky ? I want to change broadband direct debt details

They don't seem to like handing it out but I got this number in an email after complaining.

 

"

I am sorry that the charges you have incurred whilst calling Sky Customer Services has caused you concern, However I do have some good news for you, as of the 19th October you will be able to call a freephone number to get in contact with us. The number is: 0800 2600 400."

Researcher
Posts: 97
Post 8 of 36
850,678 Views

Re: What is the free phone number to call Sky ? I want to change broadband direct debt details

I have Sky Broadband and Sky Talk for the rental and calls.

 

Why then, was I charged for a call to Sky Repair for which I pay £8.25 a month for 10 months?

Retired Staff Member
Posts: 3,721
Post 9 of 36
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Re: What is the free phone number to call Sky ? I want to change broadband direct debt details

Hi batchwood,

 

Thanks for posting on the Forum.

 

The reason you have been charged for this call is because you did not contact a Sky call centre you actually contacted a company called Domestic and General who provide the cover for Sky protect and any calls made to this number will be chargeable even if you are a Sky Talk customer.

 

I hope this clears things up for you.

 

Many Thanks,

Researcher
Posts: 97
Post 10 of 36
850,578 Views

Re: What is the free phone number to call Sky ? I want to change broadband direct debt details

I have no arguement with that, but it is not obvious on the policy. It is in the small print on the back.

 

It would be a good idea if this was made obvious at the front and in print size that can easily be read.

New Viewer
Posts: 2
Post 11 of 36
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Re: What is the free phone number to call Sky ? I want to change broadband direct debt details

This number works (:

 

<REMOVED>

Viewer
Posts: 1
Post 12 of 36
841,463 Views

Re: What is the free phone number to call Sky ? I want to change broadband direct debt details

Hi I want to become a member of sky can u give me a call on {Removed}

Oracle
Posts: 62,682
Post 13 of 36
841,420 Views

Re: What is the free phone number to call Sky ? I want to change broadband direct debt details

It doesn't work like that, you need to call Sky yourself if you want to join up or you can join up online via the sky website.

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
New Viewer
Posts: 1
Post 14 of 36
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Re: What is the free phone number to call Sky ? I want to change broadband direct debt details

I dial 151

Researcher
Posts: 5
Post 15 of 36
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Re: What is the free phone number to call Sky ? I want to change broadband direct debt details

How do you find out what date your bill.is due ?
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