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Getting There
ChrisL1989
Posts: 4
Joined: ‎30-09-2011
Accepted Solution

What is 'Website Blocked By BSkyB Firewall' ?

Every time i try to access Facebook, this message come up on the screen.
i have no idea what this means. how can i unblock it??

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Super User
Dsldude
Posts: 890
Joined: ‎26-10-2010

Re: What is 'Website Blocked By BSkyB Firewall' ?

[ Edited ]

Somebody has set your routers firewall to block sites with the word Facebook in.

 

I am not sure of the circumstances in your home, are you the routers owner or just a

user of the connection, do you know who would of set it up like that?

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Getting There
ChrisL1989
Posts: 4
Joined: ‎30-09-2011

Re: What is 'Website Blocked By BSkyB Firewall' ?

im the routers owner and i have never set any firewall

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Getting There
ChrisL1989
Posts: 4
Joined: ‎30-09-2011

Re: What is 'Website Blocked By BSkyB Firewall' ?

how can i unblock ??

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Super User
Dsldude
Posts: 890
Joined: ‎26-10-2010

Re: What is 'Website Blocked By BSkyB Firewall' ?

go to http://192.168.0.1 

 

defualt username admin

defualt password sky

 

Click the securty tab, block sites, remove site from block list, click apply

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Getting There
ChrisL1989
Posts: 4
Joined: ‎30-09-2011

Re: What is 'Website Blocked By BSkyB Firewall' ?

what is the username admin and password??

 

is this in the 'Change Parental Controls'??

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Retired Staff Member
DanielFutz
Posts: 350
Joined: ‎23-08-2011

Re: What is 'Website Blocked By BSkyB Firewall' ?

Hi ChrisL1989,

 

What Dsldude was meaning is if you enter the numbers 192.168.0.1 into your address bar. Once you have done this use the username "admin" and the password is "sky" Then when you have done this click on the "security" tab then the "blocked sites" tab and then remove the sites from the block list that you would like unblocked. hope this has helped any confusion you may have had. 

 

Once you have done this let us know if you are still having the issue. 

 

Thanks 

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Getting There
Rjharrow
Posts: 3
Joined: ‎07-12-2013

Re: What is 'Website Blocked By BSkyB Firewall' ?

Facebook is blocked by network. . . I tried the security tab, but there is no sites on the list to be blocked, what should I do?

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Super User
Dsldude
Posts: 890
Joined: ‎26-10-2010

Re: What is 'Website Blocked By BSkyB Firewall' ?

That sounds like the new Sky Broadband Shield has been enabled on your internet connection.

Are you the ac holder? if not I would ask who is about it..

 

See here for more info

http://help.sky.com/security/stay-safe-online/sky-broadband-shield-explained

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Getting There
Rjharrow
Posts: 3
Joined: ‎07-12-2013

Re: What is 'Website Blocked By BSkyB Firewall' ?

I check on the broadband shield as suggested, and nothing is blocked, I tried to update my settings by choosing custom and selecting online gaming as an example and click block. I then went to the browser and type facebook.com and still its blocked. Yes, I am the AC holder.
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Super User
Dsldude
Posts: 890
Joined: ‎26-10-2010

Re: What is 'Website Blocked By BSkyB Firewall' ?

Maybe just a temporay bug on the router then as that also has the abilty to blocksites, I would turn the Broadband Sheild totaly off for the moment via MySky while you have this issue.

 

Then hard reset the router by keeping the reset pressed down for 15 seconds before letting go.

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Getting There
Rjharrow
Posts: 3
Joined: ‎07-12-2013

Re: What is 'Website Blocked By BSkyB Firewall' ?

THanks, it is indeed a bug, reset the router as instructed and was able to access the site again.

 

Thanks.

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Staff
Jason-H
Posts: 1,918
Joined: ‎22-07-2013

Re: What is 'Website Blocked By BSkyB Firewall' ?

Hi Rjharrow.

 

It's great to see the community all coming together to help another user. I'm delighted to see that you have managed to resolved the issue where your Facebook access was blocked by rebooting your Sky router.

 

If you have any further issues or questions, be sure to get back in touch by creating a new thread on the relevant board. you can also find us on Facebook and Twitter.

 

Cheers,

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