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Getting There
Crash-
Posts: 4
Joined: ‎08-08-2012

Video-Chatting needs for work - Please increase my upload speed!

I'm really desperate here...

 

I live in Central London like in the Dial-Up Stone Age area ! 

 

I can't get fibre optics as there is no cabling in Central London so I'm stuck in the Stone Age.

 

Would you please try to manually increase my line speed, especially upload speed ? 

 

I am currently getting 15 Mbps Down and 1 Mbps Upload - that's even less than the 10% policy ! I simply cannot vide-chat as it's freeze framing because of the upload speed...

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Movin' on Up
Cymru123
Posts: 1,089
Joined: ‎07-08-2012

Re: Video-Chatting needs for work - Please increase my upload speed!

Hi,

 

Sorry to hear that your having trouble.

 

The maxiumum upload speeds are:

1) Sky Everyday Lite and Unlimited –1.3Mb

2) Sky Connect - 448Kb

 

cheers

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Getting There
Crash-
Posts: 4
Joined: ‎08-08-2012

Re: Video-Chatting needs for work - Please increase my upload speed!

Hi,

 

Thanks for your reply..

 

I'm only getting 1Mbps in upload speed... Would you mind increasing it to 1.3Mbps?... Though 300Kbps won't really do much.. it's still better than nothing...

 

You can also try increasing the download speed by 2 Mbps as there's not that much noise on the line...

 

Thanks.

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Movin' on Up
Cymru123
Posts: 1,089
Joined: ‎07-08-2012

Re: Video-Chatting needs for work - Please increase my upload speed!

Hi,

I'm only a forum member, so i'm afraid i'm unable to do that. If one of the Sky Forum Moderators come across this thread i'm sure they can help.

The download and upload speeds will vary during the day as they are throughput speeds. It will especially vary during peak time periods.

cheers
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