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Member
Flame624
Posts: 7
Registered: ‎02-02-2012

Very Bad Xbox Live Performance/High Ping

[ Edited ]

I used to be with O2 broadband, but moved over to Sky on the 16th of Feb.  I used to get a ping of around 17 and download rates of roughly 5mbit with O2, and now with sky, although my download rate is better, my ping is much much worse.  The first image below is a speed test with O2, and then the second image is a speed test with sky.  Notice the dramatic increase in ping in the sky speedtest (this is a test on the same line and same house).

 

 

I used to get consistent 4 bar connection when I played call of duty on O2, but now I have NEVER gone above 3 bars with Sky.  The above sky result is AFTER I called sky and asked the guy to give me the best connection speed my line could handle, even though I was promised between 11mb-18.5mb when I first signed up.  He didn't seem to know anything about gaming profiles or whatever, so im assuming he didn't change any settings to do with that.

 

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN

MER13640182818999011418842221474836476:06:20
Up29269161455540029514519351377473946:07:35
Up62421001366884206:07:14

ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin

7240 kbps767 kbps
42.5 dB24.5 dB
5.6 dB16.2 dB
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Senior Member (Bronze)
flamey
Posts: 856
Registered: ‎18-10-2011

Re: Very Bad Xbox Live Performance/High Ping

What is your command prompt ping like?

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Frequent Contributor (Bronze)
Daryl1
Posts: 313
Registered: ‎03-02-2012

Re: Very Bad Xbox Live Performance/High Ping

[ Edited ]

Could you post a tracert here?

 

Start>run>cmd>tracert bbc.co.uk>enter key

 

To copy and paste then you right-click>select all>enter key.

 

This is my tracert from about 9pm

 

C:\Windows\system32>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms SkyRouter.Home [192.168.0.1]
2 59 ms 57 ms 57 ms xxxxxxxx.bb.sky.com [xx.xx.xxx.xxx]
3 257 ms 355 ms 266 ms 10.245.184.145
4 269 ms 241 ms 239 ms ip-84-38-37-126.easynet.co.uk [84.38.37.126]
5 244 ms 236 ms 234 ms 212.58.238.189
6 * * * Request timed out.
7 230 ms 222 ms 224 ms ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
8 254 ms 424 ms 255 ms 132.185.255.134
9 226 ms 221 ms 219 ms virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]


Trace complete.

 

Tracert taken just now (11:25pm) when other people have gone to bed and there is not much people in the area online with sky.

 

C:\Windows\system32>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  SkyRouter.Home [192.168.0.1]
  2    56 ms    60 ms    58 ms  xxxxxxxxx.sky.com [xx.xx.xxx.xxx]
  3    57 ms    57 ms    58 ms  10.245.184.145
  4    68 ms    69 ms    63 ms  ip-84-38-37-126.easynet.co.uk [84.38.37.126]
  5    60 ms    61 ms    60 ms  212.58.238.189
  6     *        *        *     Request timed out.
  7    61 ms    62 ms    61 ms  ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
  8    63 ms    61 ms    61 ms  132.185.255.134
  9    61 ms    63 ms    61 ms  virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]


Trace complete.

 

Would be interested to see your tracert results as lots of people are having problems with the 10.xxx.xxx.xxx address giving high pings at peak times.

My Broadband Speed Test
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