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Member
stoom
Posts: 5
Registered: ‎15-03-2012
Accepted Solution

VOLUME AND MUTE CONTROLS NOT WORKING ON SKY REMOTE

Hi,

My sky remote is not working when I try to control the volume or press mute.  My TV remote works though.  However I have been using my sky remote with the same TV for 2 years with no problems, that is until yesterday.  I have followed all of the directions to try to reset my remote but there doesn't seem to be an exact match for a code between my TV and my remote.  I have a rev. 8R sky+HD remote and a Samsung UE 40B6000VW TV.  Please can someone help as it is driving me mad!!!!

Thanks

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Super User
kato
Posts: 9,912
Registered: ‎26-03-2011

Re: VOLUME AND MUTE CONTROLS NOT WORKING ON SKY REMOTE

See if this helps. Remove one battery,hold down the select button for 60 seconds before replacing the battery.

 

And have you tried 0646 ?

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Member
stoom
Posts: 5
Registered: ‎15-03-2012

Re: VOLUME AND MUTE CONTROLS NOT WORKING ON SKY REMOTE

Thanks for your quick reply.  I have tried both of your suggestions but neither has worked.  It's just weird that it has been compatable for the last two years then it stopped working yesterday.  I haven't even changed the batteries recently.

 

Thanks for your response

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Super User
kato
Posts: 9,912
Registered: ‎26-03-2011

Re: VOLUME AND MUTE CONTROLS NOT WORKING ON SKY REMOTE

I have just checked Sky's code finder and it say's your model of Tv will work with a version 9 remote and the code is 2079 don't know if that helps.

 

http://www.sky.com/helpcentre/tv/remote-controls/operate-tv-with-sky-remote/

 

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Member
stoom
Posts: 5
Registered: ‎15-03-2012

Re: VOLUME AND MUTE CONTROLS NOT WORKING ON SKY REMOTE

Nope, still not working.  But thanks again for your help.

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Retired Staff Member
Anne-M
Posts: 7,551
Registered: ‎10-10-2011

Re: VOLUME AND MUTE CONTROLS NOT WORKING ON SKY REMOTE

Hi stoom, 

 

I have checked our systems and can confirm that the code 0060 should work for a Samsung UE40B6000VW TV. 

 

Can you let me know if this works?

 

Thanks, 

Anne
Community Coordinator
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Member
stoom
Posts: 5
Registered: ‎15-03-2012

Re: VOLUME AND MUTE CONTROLS NOT WORKING ON SKY REMOTE

Hi Anne,

 

Thank you for replying.  I tried 0060 just now but that hasn't worked either. 

 

Thanks though,

 

Stoom

 

 

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Retired Staff Member
GregorA
Posts: 9,518
Registered: ‎21-03-2011

Re: VOLUME AND MUTE CONTROLS NOT WORKING ON SKY REMOTE

Hi stoom,

 

Thanks for getting back to us.

 

I would suggest that you try some of the following codes to try and resolve this. The codes are 0206, 0730, 1277, 1263, 0710, 0840, 1340, 0794 or 0842.

 

Let us know how you get on.

 

Regards.

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Member
stoom
Posts: 5
Registered: ‎15-03-2012

Re: VOLUME AND MUTE CONTROLS NOT WORKING ON SKY REMOTE

Hi GregorA,

Sorry i accidentally clicked the wrong post as a solution to our problem.  I can't thank you enough for helping as it's been driving us mad.  The code for our Samsung TV and rev 8 remote is 0730.

 

Thanks again

Stoom

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Retired Staff Member
GregorA
Posts: 9,518
Registered: ‎21-03-2011

Re: VOLUME AND MUTE CONTROLS NOT WORKING ON SKY REMOTE

Hi stoom,

 

That's absolutely no problem at all, thanks for the Kudos:smileywink:

 

Glad you got that sorted!

 

Regards.

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Occasional Visitor
MrsClarke123
Posts: 1
Registered: ‎03-07-2012

Re: VOLUME AND MUTE CONTROLS NOT WORKING ON SKY REMOTE

I have exactly the same problem. Remote works fine with the single exception of the volume and mute button. I have tried resetting the remote but the code doesn't work. I have a rev 8. Sony. Make is KDL37S5500. The code I have tried is 1679. Please someone help!

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Retired Staff Member
Anne-M
Posts: 7,551
Registered: ‎10-10-2011

Re: VOLUME AND MUTE CONTROLS NOT WORKING ON SKY REMOTE

Hi MrsClarke123,

As this is your first post I would like to welcome you to the forum :smileyhappy:

Can you try removing one battery, press and hold the select button for 60 seconds - reinsert the battery. Once you have done this, please enter the code 1679 (as this is confirmed to be the correct code)?

Please let me know how you get on.

Thanks,
Anne
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

New to the forum? Click here
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Occasional Visitor
mrscla
Posts: 2
Registered: ‎05-07-2012

Re: VOLUME AND MUTE CONTROLS NOT WORKING ON SKY REMOTE

Anne, thanks for replying. I've tried the battery thing and the same code but it's still not working. Any other ideas? Please?!

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Retired Staff Member
Anne-M
Posts: 7,551
Registered: ‎10-10-2011

Re: VOLUME AND MUTE CONTROLS NOT WORKING ON SKY REMOTE

Hi mrscla,

 

As this is your first post I would like to welcome you to the forum :smielyhappy:

 

Can you let me know the following information:

 

  • What version of remote control do you have (this can be found on a sticker in the battery compartment and will look like SkyRev.8R)
  • What is the make and model number of your TV

 

Thanks,

Anne
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Occasional Visitor
mrscla
Posts: 2
Registered: ‎05-07-2012

Re: VOLUME AND MUTE CONTROLS NOT WORKING ON SKY REMOTE

I don't know why my name was displayed as 'mrscla'! I'm the same mrsclarke123 who posted before - I have a rev 8. Sony. Make is KDL37S5500. The code I have tried is 1679. I tried taking the battery out and holding select for 60 seconds but that still hasnt worked.

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