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Updating to Sky Go v 4.0.1 – stuck on the loading screen

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Runner
Posts: 3
Post 16 of 27
473 Views

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

Hi,

I tried deleting the app and re-installing the app but it is still stalling on the lading screen

Thanks.
Runner
Posts: 4
Post 17 of 27
463 Views

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

Hi Erin

I've deleted the app and reinstalled but its still not working.

Kathryn
Staff
Posts: 4,860
Post 18 of 27
443 Views

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

Hello Kathrynjones, 

 

I was sorry to read you deleted the app and reinstalled it however, it is still not working. 

 

We are going to investigate this issue further and will get back to you as soon as possible with an update.

 

Kind Regards

 

 

Retired Staff Member
Posts: 4,825
Post 19 of 27
402 Views
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Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

Runner
Posts: 2
Post 20 of 27
385 Views

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

I have same problem since i updated my ios 7 i can not use sky go on ipad or even iphone tried every possible way but no result it comes with msg Null/Empty uniqueld
Any1 knows what is that
Staff
Posts: 3,656
Post 21 of 27
375 Views

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

Great to see a new face on our Forum qam! I'd like to help get your Sky Go working again Smiley Happy

 

We've had a few reports of this issue when trying to log in to the app, and you'll be happy to hear we have a fix. Can you try deleting the app, then rebooting the device before reinstalling the app as this should then allow you to sign in again.

 

Give those steps a go and let me know how you get on. If you need any further assistance after trying this, I'll be happy to help.

 

Thanks,

Viewer
Posts: 3
Post 22 of 27
354 Views

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

Your suggestion doesn't work for me. Still receiving null/uniqueid.
Runner
Posts: 2
Post 23 of 27
338 Views

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

Hi i just tried same solution what u told me to do but same problem again i deleted sky go then restore ipad but getting same issue
I think this issue is relates to last update
New Viewer
Posts: 1
Post 24 of 27
324 Views

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

Hi
I am experiencing the same problems trying to watch the golf tonight on sky go via my iPad. It is unwatchable the picture is so blocky & can't keep up. This has been happening since the new update. I have deleted the app rebooted the iPad and reinstalled it but quality is still extremely poor any help would be appreciated
Retired Staff Member
Posts: 1,404
Post 25 of 27
311 Views

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

Hi all,

 

Thank you for your participation in this thread and please accept my apologies for the continued inconvenience of this issue.

 

I have sent a PM to each of you effected within this thread to request some further details in order that we may investigate this issue further to source a solution. I appreciate some of you may have provided some of this information previously however, it would be greatly appreciated if you can provide the details requested.

 

We are committed to resolving this issue for you and are working hard on this solution. I will assure to keep you updated with progress and details within this thread at each stage until this issue is fully resolved.

 

Thankyou

 

Runner
Posts: 4
Post 26 of 27
286 Views

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

I have this problem since last update using app on my i-Pod touch.  Have re-installed several times but still sticks on loading page.  Is there a fix for this?

Runner
Posts: 1
Post 27 of 27
247 Views

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

Also not working for 3 days, when will this be sorted?