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18-09-2013 04:56 PM
I was sorry to read you deleted the app and reinstalled it however, it is still not working.
We are going to investigate this issue further and will get back to you as soon as possible with an update.
18-09-2013 09:50 PM
Moved to Sky Go on Android
20-09-2013 01:08 PM
20-09-2013 03:48 PM
Great to see a new face on our Forum qam! I'd like to help get your Sky Go working again
We've had a few reports of this issue when trying to log in to the app, and you'll be happy to hear we have a fix. Can you try deleting the app, then rebooting the device before reinstalling the app as this should then allow you to sign in again.
Give those steps a go and let me know how you get on. If you need any further assistance after trying this, I'll be happy to help.
21-09-2013 03:49 PM
22-09-2013 08:51 PM
23-09-2013 05:15 PM - last edited: 23-09-2013 05:15 PM
Thank you for your participation in this thread and please accept my apologies for the continued inconvenience of this issue.
I have sent a PM to each of you effected within this thread to request some further details in order that we may investigate this issue further to source a solution. I appreciate some of you may have provided some of this information previously however, it would be greatly appreciated if you can provide the details requested.
We are committed to resolving this issue for you and are working hard on this solution. I will assure to keep you updated with progress and details within this thread at each stage until this issue is fully resolved.
Trials & Community Development
Forum Help http://helpforum.sky.com/t5/help/faqpage
Sky Help Centre http://www.sky.com/help
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