Archived Discussions
This page has been archived
The content on this page may be out-of-date or have been superseded by newer information. Links on this page to other sites may not work and contact information may be inaccurate. This page has been archived for future reference. Learn more about this message
Reply
Getting There
Keelij12
Posts: 3
Joined: ‎15-09-2013

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

Hi,

I tried deleting the app and re-installing the app but it is still stalling on the lading screen

Thanks.
Please do not post any personal details or account information. Please use plain text.
Getting There
Kathrynjones
Posts: 4
Joined: ‎12-09-2013

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

Hi Erin

I've deleted the app and reinstalled but its still not working.

Kathryn
Please do not post any personal details or account information. Please use plain text.
Staff
lainys
Posts: 4,861
Joined: ‎30-04-2011

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

Hello Kathrynjones, 

 

I was sorry to read you deleted the app and reinstalled it however, it is still not working. 

 

We are going to investigate this issue further and will get back to you as soon as possible with an update.

 

Kind Regards

 

 

Please do not post any personal details or account information. Please use plain text.
Staff
John-B
Posts: 4,825
Joined: ‎20-01-2011

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

Please do not post any personal details or account information. Please use plain text.
Getting There
qam
Posts: 2
Joined: ‎20-09-2013

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

I have same problem since i updated my ios 7 i can not use sky go on ipad or even iphone tried every possible way but no result it comes with msg Null/Empty uniqueld
Any1 knows what is that
Please do not post any personal details or account information. Please use plain text.
Staff
Andy-F21
Posts: 3,649
Joined: ‎20-08-2012

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

Great to see a new face on our Forum qam! I'd like to help get your Sky Go working again :smileyhappy:

 

We've had a few reports of this issue when trying to log in to the app, and you'll be happy to hear we have a fix. Can you try deleting the app, then rebooting the device before reinstalling the app as this should then allow you to sign in again.

 

Give those steps a go and let me know how you get on. If you need any further assistance after trying this, I'll be happy to help.

 

Thanks,

Please do not post any personal details or account information. Please use plain text.
I'm New Here
tsrai
Posts: 3
Joined: ‎21-09-2013

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

Your suggestion doesn't work for me. Still receiving null/uniqueid.
Please do not post any personal details or account information. Please use plain text.
Getting There
qam
Posts: 2
Joined: ‎20-09-2013

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

Hi i just tried same solution what u told me to do but same problem again i deleted sky go then restore ipad but getting same issue
I think this issue is relates to last update
Please do not post any personal details or account information. Please use plain text.
I'm New Here
AndrewTaylor1982
Posts: 1
Joined: ‎22-09-2013

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

Hi
I am experiencing the same problems trying to watch the golf tonight on sky go via my iPad. It is unwatchable the picture is so blocky & can't keep up. This has been happening since the new update. I have deleted the app rebooted the iPad and reinstalled it but quality is still extremely poor any help would be appreciated
Please do not post any personal details or account information. Please use plain text.
Community Manager
Erinn-R
Posts: 1,303
Joined: ‎05-11-2012

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

[ Edited ]

Hi all,

 

Thank you for your participation in this thread and please accept my apologies for the continued inconvenience of this issue.

 

I have sent a PM to each of you effected within this thread to request some further details in order that we may investigate this issue further to source a solution. I appreciate some of you may have provided some of this information previously however, it would be greatly appreciated if you can provide the details requested.

 

We are committed to resolving this issue for you and are working hard on this solution. I will assure to keep you updated with progress and details within this thread at each stage until this issue is fully resolved.

 

Thankyou

 

Please do not post any personal details or account information. Please use plain text.
Getting There
DavidGr
Posts: 4
Joined: ‎27-01-2013

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

I have this problem since last update using app on my i-Pod touch.  Have re-installed several times but still sticks on loading page.  Is there a fix for this?

Please do not post any personal details or account information. Please use plain text.
I'm New Here
Kevr
Posts: 1
Joined: ‎14-10-2013

Re: Updating to Sky Go v 4.0.1 – stuck on the loading screen

Also not working for 3 days, when will this be sorted?

Please do not post any personal details or account information. Please use plain text.