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Retired Staff Member
Anne-M
Posts: 7,551
Registered: ‎10-10-2011

Update – New release for 1TB & DRX890

[ Edited ]

(Samsung, Pace, DRX780 boxes follow later)

 

Hi All,

 

We are updating the software on most existing customer Sky+HD boxes over the coming months in order to roll out the latest feature improvements and user experience to the Sky Guide. This software has been developed to be easier and simpler to use than ever before, using the very latest design and user navigation. 

 

We are always grateful for constructive feedback from our forum users; in many cases this significantly aids our efforts to resolve problems. We are in the final stage of trial and would like to make this new software available to forum customers who have a 1TB / DRX890 set top box in advance of mass rollout. Whilst the new look will be fixed for the foreseeable future, we will be very interested in your comments on the design together with any reliability issues experienced, 

 

The initial rollout will be slow while we monitor results closely, and the full rollout to all 1TB and DRX890 boxes is expected to take a few months due to the large population. There will also be some fixes incorporated, plus other stability improvements, so you could be amongst the very first to receive these.

 

If you wish to take up this option, we will need you to send a private message to Sky+Forum+Team with the title New  Release and include your e-mail address, 9 digit card Number & the 6 digit version number from the System Details screen by noon on Wednesday 04/04/12. We will then perform an over the air download to these boxes, probably on or around Wednesday 11th April.


NOTE: The new software will not be on the DR stream until later in the rollout process as the DR stream is being used as a rollback option. If you wish to receive the new software early, please not perform a DR download, if you do so, the over the air download will not succeed and you will have to wait for full rollout of the new software.

 

Rollback option if receiving software in this trial phase – in the early stages you will be able to roll back to the current EPG version until the new one goes on the DR stream after mass rollout, but before you do this, we would really appreciate the chance to respond or investigate the reason why. 

 

The enhanced Sky Guide will be gradually rolled out to all of the Sky+HD boxes with the exception of Sky+HD boxes manufactured by Thomson. During the first phase of the rollout only the DRX890 & 1TB Sky+HD boxes will be updated and then the remainder of the boxes, Samsung, Pace and the DRX780 will be updated later in the year.

 

Thanks, 

Anne
Community Coordinator
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Super User
Annie+UK
Posts: 5,920
Registered: ‎27-10-2010

Re: Update – New release for 1TB & DRX890

Brilliant news, thanks.

 

Request sent :smileyhappy:

Annie.......... Xbox Gamertag: Annie UK  - Titanfall Gen4 -  Sky Help - YouTube channel


Sky customer since 1989 - βeta tester for: WindowsTechPreview, Xbox One, Windows Phone, Sky+HD etc... Hardware: DRX890 to LG 32LV550T, DRX895 to LG 42LV550T, Lumia 1520, Xbox One, Dell XPS18, iPad

If someone helps you please click the thumbs up icon and/or accept as a solution, in the post options, where appropriate. Thanks.

Anyone running the R010.070.58.06p EPG software is advised to do a manual update ASAP, instructions can be found here (no recordings or settings will be lost).
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Frequent Contributor
IAN+THOMPSON
Posts: 1,143
Registered: ‎27-10-2010

Re: Update – New release for 1TB & DRX890

I've also sent a request. excellent news.

Ian.

Beta Tester for Sky. I can't answer any question about this!
Sky 2TB Box, Sky Unlimited Broadband with Hub, Sky Talk Unlimited, Apple IPhone 5, Apple IPad 2, Pansasonic 65inch 3D TV, Panasonic Combined Blu-Ray Disk And DVD Recorder also with 3D And HD Hard Disc Drive.
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Contributor
ZRehman
Posts: 22
Registered: ‎02-06-2011

Re: Update – New release for 1TB & DRX890

[ Edited ]
Is this new sky guide goner be like the German one?

Like this one

http://www.youtube.com/watch?v=iEtcPtATRUY&feature=youtube_gdata_player
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Contributor
Doz007
Posts: 68
Registered: ‎18-02-2012

Re: Update – New release for 1TB & DRX890

Excellent decision from all at Sky to get the forum involved! :smileyhappy:

 

Private message sent & eagarly awaiting the download!

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Frequent Contributor
JanePar
Posts: 1,906
Registered: ‎24-05-2011

Re: Update – New release for 1TB & DRX890

Well done Sky and thanks for the info Anne-M looking forward to the new look.
2 x DRX 890 , Sky BB with Sky Hub , IPhone , ipad , nexus 7.
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Frequent Visitor
Will2012
Posts: 10
Registered: ‎30-03-2012

Re: Update – New release for 1TB & DRX890

Great news

 

Have sent you a PM as would like to be a tester.

 

Will you be sending out a PM to us who have asked to let us know if we will get to test it?

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Contributor
nstokes
Posts: 1,052
Registered: ‎30-03-2012

Re: Update – New release for 1TB & DRX890

Great news.  I cant what for this.  Wish i new what it was going to look like and if any new features on it, apart from it being in HD that is

DRX895 (2TB), DRX890
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Contributor
dcoppard
Posts: 23
Registered: ‎30-08-2011

Re: Update – New release for 1TB & DRX890

Yes happy to help. PM sent with details

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Frequent Contributor (Silver)
Dave+Hawley
Posts: 881
Registered: ‎30-03-2012

Re: Update – New release for 1TB & DRX890

Just sent PM.

 

I inadvertantly registered on the forum using a secondary user account, not my primary account.

Does this matter?

:smileyhappy: 

→ Standalone Sky branded DRX890 (4f31a5) with upgraded Western Digital WD20EURS 2TB HDD.
→ Wired Ethernet connection to Sky Unlimited ADSL broadband typically 15Mb/s.
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Super User
Annie+UK
Posts: 5,920
Registered: ‎27-10-2010

Re: Update – New release for 1TB & DRX890


Dave+Hawley wrote:

Just sent PM.

 

I inadvertantly registered on the forum using a secondary user account, not my primary account.

Does this matter?

:smileyhappy: 


As long as you gave the info requested it does not matter who you logged in as.

Annie.......... Xbox Gamertag: Annie UK  - Titanfall Gen4 -  Sky Help - YouTube channel


Sky customer since 1989 - βeta tester for: WindowsTechPreview, Xbox One, Windows Phone, Sky+HD etc... Hardware: DRX890 to LG 32LV550T, DRX895 to LG 42LV550T, Lumia 1520, Xbox One, Dell XPS18, iPad

If someone helps you please click the thumbs up icon and/or accept as a solution, in the post options, where appropriate. Thanks.

Anyone running the R010.070.58.06p EPG software is advised to do a manual update ASAP, instructions can be found here (no recordings or settings will be lost).
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Senior Member
Baz.
Posts: 662
Registered: ‎08-11-2010

Re: Update – New release for 1TB & DRX890

Private message sent can't wait to try it




My Set up is DRX895 ( 4F3151 Active Standby) , DRX 890 (4F3107 Active Standby) sky Boxes, connection via Ethernet and 5 port switch to Sky Fibre Pro SR 102
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Contributor
nstokes
Posts: 1,052
Registered: ‎30-03-2012

Re: Update – New release for 1TB & DRX890

Anyone know what features it has apart from it being in HD, also any screenshots of the new one?

DRX895 (2TB), DRX890
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Frequent Contributor
IAN+THOMPSON
Posts: 1,143
Registered: ‎27-10-2010

Re: Update – New release for 1TB & DRX890

Yes I'm also interested what new features it has as well. Ian.
Beta Tester for Sky. I can't answer any question about this!
Sky 2TB Box, Sky Unlimited Broadband with Hub, Sky Talk Unlimited, Apple IPhone 5, Apple IPad 2, Pansasonic 65inch 3D TV, Panasonic Combined Blu-Ray Disk And DVD Recorder also with 3D And HD Hard Disc Drive.
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Contributor
chanlon
Posts: 64
Registered: ‎20-04-2011

Re: Update – New release for 1TB & DRX890

Private message sent.

 

Would be interested in the trial.

 

Many thanks

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