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Unwanted calls/fake calls

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Researcher
Posts: 16
Post 1 of 9
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Unwanted calls/fake calls

Hello,

for the past few months I have been receiving a lot of calls from outside the UK,saying that I have a problem with my Internet,computer and network. I know there is nothing wrong with any of my computers,network or Internet.

What are sky doing about this? As I am getting quite sick of these scam calls.

These callers are just trying to rip people off.

These callers even state that they are working for Microsoft(DON'T BE FOOLED THEY AREN'T)

So please people be aware that these calls are FAKE.

THE LATEST NUMBER TO RING WAS  09999100244

 

What can be done by sky about this problem????

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Staff
Posts: 2,456
Post 6 of 9
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Re: Unwanted calls/fake calls

Hi B.R.F.C,

 

Ah right! I didn't realise you were already subscribed to the TPS.

 

Okay, if this is the case what you would need to do is contact us so that an agent can issue you some correspondence about the unwanted calls. You would receive a form and would take notes of these calls - times etc and send it back to us for us to investigate your situation further.

 

The only other way we would be able to help would be to change your number if these don't stop?

 

This would be the last resort however.

 

 

Many thanks.

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Executive Producer
Posts: 11,105
Post 2 of 9
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Re: Unwanted calls/fake calls

I'm with Virgin and we have the same issues that you have reported.We signed up to the Telephone prefernce service years ago but these calls still get through.

What we do though if we see one of these numbers on caller display we just dont answer,not perfect i know.

What we would be nice if the phone companies could block these numbers but i guess that's what you are asking.Lets see if Sky make a response to your post.

.
Researcher
Posts: 16
Post 3 of 9
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Re: Unwanted calls/fake calls

thanks for the reply kato,

 

yes i want sky to take action and stop all these unwanted calls/fake calls,but i know the answer i will get from them...

pay extra to block unwanted calls,even though i pay the top price as i have broadband,phone and tv packages.

 

as you said in your reply, i just dont answer these calls now

 

So come on sky help your customers

Staff
Posts: 2,456
Post 4 of 9
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Re: Unwanted calls/fake calls

Hi B.R.F.C,

 

I am sorry to read that you are experiencing these types of calls. There is a website that you can look at called TPS that you can register with and this will stop theses types of calls for you. Unfortunately Sky or any other company you have your Phone service with cannot be held responsible. What kato has advised you is correct in the previous post .

 

Fingers crossed that looking at the site and filling in your details will stop these for good. You can read other peoples feedback on this website also Smiley Happy

 

Please let us know how you get on with this and if it rectifies your problem.

 

 

Many thanks,

Researcher
Posts: 16
Post 5 of 9
2,258 Views

Re: Unwanted calls/fake calls

i am registered with the TPS and have been for over 2 years,and i am still getting these calls.

i had a call a few months ago that said, are you sat at your computer,and i said yes.

he said there is a problem with your network,I said no its fine and working ok,then the network went down and i had no internet connection.

 

like i said in my other post i try not to answer these calls

 

all i was wondering if sky had the power to try and stop these calls,because that is who i pay my line rental and phone bill to.

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Staff
Posts: 2,456
Post 6 of 9
2,529 Views

Re: Unwanted calls/fake calls

Hi B.R.F.C,

 

Ah right! I didn't realise you were already subscribed to the TPS.

 

Okay, if this is the case what you would need to do is contact us so that an agent can issue you some correspondence about the unwanted calls. You would receive a form and would take notes of these calls - times etc and send it back to us for us to investigate your situation further.

 

The only other way we would be able to help would be to change your number if these don't stop?

 

This would be the last resort however.

 

 

Many thanks.

Researcher
Posts: 16
Post 7 of 9
2,191 Views

Re: Unwanted calls/fake calls

Thanks for your reply shelz

 

I will use the contact form.

I don't really want to change my number.

 

Thanks to everyone who has posted help or information.

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Posts: 1
Post 8 of 9
1,306 Views

Re: Unwanted calls/fake calls

Shelz,

The TPS link you refer to in the above msg is NOT the TPS but a private company asking for £40 per year! Please state these facts before putting so called helpful links in your replys.

Thanks
Russ
Staff
Posts: 5,857
Post 9 of 9
1,302 Views

Re: Unwanted calls/fake calls

Hi Russt999,

 

I do apologise there are a few different TPS companies you can join however, please give the following telephone preference service a try as this is free.

 

Thanks

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