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11-07-2012 03:20 PM
For those who are expiencing problems where you are unable to turn off Audio Description (AD), can you try a planner rebuild and let me know if this makes any difference?
13-07-2012 07:10 PM
I have the same problem - unable to turn off audio description. I have a Sky Plus HD box, and the latest Sky software is installed with the blue colour scheme. I have watched two episodes of Coronation Street where I couldn't turn off the audio description. When I phoned the Sky helpline I was told that if audio description was set to "on" at the time of the recording the audio description was a permanent part of the soundtrack. So the next time I recorded Coronation Street I ensured that audio description was off. But the audio description was still there, and spoiled the programme. Yesterday I did the planner rebuild as recommended here, and now I'm watching Emmerdale which has the intrusive audio description regardless of whether I set it to "off" or "on". I think if I record ITV HD that might be the only way I can record without the audio description. But when are Sky going to get this fixed? It's very frustrating!!
13-07-2012 08:15 PM
Okay, having now watched my recording of tonight's Coronation Street I am glad to say that there is no audio description. I don't know whether it is actually true that if you record a programme with audio description set to "on" the soundtrack will always have the audio description. If there was a way of setting my Sky box so that audio description is permanently de-activated and there is no chance of accidentally switching it on (eg when switching on subtitles) I'd be delighted.
13-07-2012 10:54 PM
14-07-2012 10:28 PM
This keeps happening to me too ever since the update. I rang up a few days ago and went through a system reset but it's still happening. Very annoying, most of my recorded programmes are affected.
14-07-2012 11:43 PM
15-07-2012 11:33 AM
16-07-2012 08:12 AM
Audio description is set to "off" Cant do the planner rebuild as it doesn't now work when I press 0 then 1 when settings is highlighted.
Sounds like you're not doing the right key presses to get to the Installer Menu. It's Services,0,0,1,Select.
Look at the remote while you're doing it, not at the screen, and press each key in the sequence without pausing. Not all key presses make the screen change, and you won't see the Installer Menu until you press the final Select.
16-07-2012 12:23 PM
Can you advise me when you are hearing the audio continuing (when it is saved at off via the search and scan banner or in the menu itself)?
16-07-2012 01:12 PM
16-07-2012 01:15 PM
Audio description is turned off in the settings menu and is also turned to off when pressing help button, but doesn't turn off audio off in the recorded programmes already stored.
I'm sure I've read elsewhere on the forum that switching AD off won't get rid of it on existing recordings. The test will be whether new recordings can be viewed without AD.
16-07-2012 04:58 PM