21-12-2010 08:10 PM - edited 26-01-2012 07:51 AM
Here are some tips for ensuring you get the best possible wireless connection from your Sky Broadband Router.
1. Connecting a device to the Wireless Router for the first time.
We have some great videos and guides that show you how to connect a PC or MAC to the wireless router, we even have some step by step guides for connecting popular Games Consoles and Apple Mobile Devices to the wireless router on the Sky Help Centre.
2. Location & Positioning of the Router.
It is important to ensure that you get the best possible coverage from your Wireless signal to ensure that your router is positioned properly and away from anything that may cause interference or affect the signal.
Ideally to get the best possible connection from your line, the router needs to be connected to the Master telephone socket, this is the socket where the telephone line comes in to your house from outside.
Try to avoid placing your router near things that will interfere and affect the wireless signal.
Examples of this include:
Do try to place the router in an open space such as a shelf, desk or unit that is sturdy.
We've provided a stand for setting your Sky Wireless Router in an upright position. This will improve ventilation around the router, which is aimed at making it more reliable and can help improve signal coverage. If you prefer to lay the router down flat, please ensure you place it on a hard surface so that air can ventilate around it.
3. Adjusting the Wireless Signal.
Wireless routers are very common now with every Major ISP supporting them, you'll probably find a quick scan on your PC will pick up multiple wireless networks in range. Some of these being your neighbours wireless routers.
There can be cases where too many wireless routers being picked up can affect your wireless connection as there is too much interference, or simply the wireless signal is operating on a frequency that doesn't work well within your home and can't easily pass through walls or other objects.
What we can do is adjust the Wireless Channel that your signal broadcasts on. This moves the signal to a different frequency and helps to clear some of the issues mentioned above.
To adjust the wireless channel number follow the steps below preferably using a PC or Laptop connected to your router using the yellow Ethernet cable.
Channels 1, 6 and 11 are the recommended wireless channels we advise to try first as these are separate channels with no overlap in frequency ranges. You may find other channel numbers work better for you.
You may need to try this process a few times to find a channel that works best for you, however a good way to test this is try connecting using the wireless device in another room after applying the change.
4. Local Access Only / No Internet Connection when connected to your Wireless Router?
This can be caused by the drivers for your wireless adapter or wireless card in your PC or Laptop needing updated. We recommend in the first instance to run Windows Update by following the steps below.
Connect your PC or Laptop to the router using an Ethernet cable.
Click on your Start Menu > All Programs > Windows Update or Microsoft Update, keep running this and restarting your computer after each set of updates is installed until there are no updates left to apply.
Should this fail to clear your issue, try visiting the manufacturers website for your PC/Laptop and click on the support section to see if updates are available for your computer from the manufacturer. Sometimes driver updates are made available on the Manufacturers website which are not available through Windows Update.
Mac Users should check Software Update from the Apple Menu to ensure they have the latest updates from Apple.
5. Resetting your Router & Wireless Connection Profile
There are times where we might need to reset the router and Wireless Connection profile stored on your computer to resolve issues, this may be because your wireless network key has been changed or to reset everything back to default settings.
First start by resetting your Sky Broadband Router using the reset button on the back, you'll find this button in a small recessed hole near the power button. Using a pen or paperclip, hold this reset button in for 10 seconds then let go while the router is powered on. Wait until the lights settle back to normal and the test (tick) light goes off.
Once the router has reset, follow the steps below for your Operating System:
Windows Vista / Windows 7
Mac OS X
If anyone has any further hints, tips and suggestions that may help, please feel free to post these on this thread and we'll build this guide up.
on 21-12-2010 09:08 PM
Netstumbler is a useful tool for checking what wireless channels are already in use around you, how strong the signals are and how many people are using them.
It's Windows only and on Windows 7 you need to right click the executable after installing it and put it into compatibility mode.
Istumbler gets good reviews from Mac users.
on 07-01-2011 06:44 PM
I have tried all suggested channels, but still can`t use wireless with on of laptops.
It says "connected", but I can`t actually go to the internet. Any suggestions?
on 07-01-2011 08:16 PM
Login to your router (details in the first post) and make sure that your router is allowing your laptop's conection, it is under wireless settings > Set Up Access List. All wirless products should be at the top under 'Trusted Stations', if there is anything listed under 'Available Stations' add it and save the page and try aagain with your laptop.
on 30-01-2011 11:04 AM
i cannot connect my wireless router to my tv to get vierra cast. the tv recognises the router but the router does not recognise the tv, can you help
on 31-01-2011 11:00 AM
I cannot use wireless connection, even though I have had connection in the past. I have tried to telephone help line several times but each time get cut off each time when I select my option? don't know what else to try can you help.
on 31-01-2011 11:06 AM
When you say you can't use the wireless connection do you mean you can't connect to it ?
Try rebooting your router and trying aian.
If that doesn't work try connecting your computer to the router with the yellow cable and login here:
Username - admin
Password - sky
Look for the wireless settings and then try changing the channel number before saving the changes by clicking save/apply.
on 02-02-2011 03:39 PM
I have just bought into Sky Broadband in a bundle with telephone and TV. My old broadband provider ( Pipex) is switched off, my newSky signal supposedly in place, but I have not received a sky router yet. Sky tell me it will be 2-5 working days to get the new Sky Router to me, plus starter pack and CD.
Is there any way I can set up my Pipex Thompson Router to accept Sky Broadband/wi-fi, just as a stopgap?
on 04-02-2011 04:57 PM
on 10-02-2011 09:31 PM
Can I receive qualified instructions from Sky how to make wireless work on my laptop or not?
Trying to fix the problem for months and still no result and I am not happy with that at all!!!!!
I can see and connect to the wireless and it says "connected ", BUT NO ACCESS TO INTERNET!
on 15-02-2011 03:54 PM
on 19-02-2011 12:55 AM
I have just bought a Samsung internet TV and am trying to connect to sky wifi through a Samsung 09 dongle...I go through the whole set up enter the network password but fails to connect. The TV recognises Sky as a network I Cannot be the only one that has run into this problem as most of the forums on this are from the states and are no good.
Any Help Would Be Appreciated
on 19-02-2011 09:54 AM
The only thing I can think of is that the router might be blocking access. Try logging into it here:
Username - admin
Password - sky
And under Wireless Settings you should see "Setup Acess List" and you should see any devices that you is allowed access to your wireless network under "Trusted Wireless Stations". If there is anything shown under "Available Wireless Stations", it could be your TV so Add it and then Save it and see what happens.