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Posts: 1
Joined: ‎24-07-2013

Track and Redeem Information Incorrect

I introduced a friend on 190513 and they signed up using the unique ID in the email. The box was installed on 250513 and the first subscription has been paid. I have not received any confirmation email from Sky and even after 60 days since the install my Track and Redeem status is still ' awaiting response'


Is this normal?

Retired Staff Member
Posts: 2,543
Joined: ‎01-11-2011

Re: Track and Redeem Information Incorrect

Hi MRC1,


Thanks for taking the time to post and welcome to the community.


I think we're best to get this checked for you, so I have passed your details over to our escalations team who will look into this further for you.


You should receive a message from the team shortly.