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24-07-2013 11:38 AM
I introduced a friend on 190513 and they signed up using the unique ID in the email. The box was installed on 250513 and the first subscription has been paid. I have not received any confirmation email from Sky and even after 60 days since the install my Track and Redeem status is still ' awaiting response'
Is this normal?
26-07-2013 12:04 PM
Thanks for taking the time to post and welcome to the community.
I think we're best to get this checked for you, so I have passed your details over to our escalations team who will look into this further for you.
You should receive a message from the team shortly.