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Getting There
MRC1
Posts: 1
Registered: ‎24-07-2013

Track and Redeem Information Incorrect

I introduced a friend on 190513 and they signed up using the unique ID in the email. The box was installed on 250513 and the first subscription has been paid. I have not received any confirmation email from Sky and even after 60 days since the install my Track and Redeem status is still ' awaiting response'

 

Is this normal?

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Retired Staff Member
StacieB
Posts: 2,545
Registered: ‎01-11-2011

Re: Track and Redeem Information Incorrect

Hi MRC1,

 

Thanks for taking the time to post and welcome to the community.

 

I think we're best to get this checked for you, so I have passed your details over to our escalations team who will look into this further for you.

 

You should receive a message from the team shortly.

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