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The "free" wifi booster.

Boom Operator
Posts: 19
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The "free" wifi booster.

I went to claim my free wifi booster today, but in doing so noticed that my plan would increase by £2.50 as a result.

 

I have tried claiming through offers and the booster splash page, but both take me to the same accounts page, which advises my current price, with the new price to the right in brackets.

 

Am I doing something incorrectly? Or has the definition of free changed without me knowing?

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Oracle
Posts: 60,024
Post 2 of 8
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Re: The "free" wifi booster.

If you saw something like this (This is what happened to me) then I wouldn't worry about it as it is clearly wrong:

 

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If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Boom Operator
Posts: 19
Post 3 of 8
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Re: The "free" wifi booster.

That is precisely what I saw Smiley Happy

 

I suppose it is better to just order it, and keep an eye on my bills. 

Runner
Posts: 3
Post 4 of 8
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Re: The "free" wifi booster.

Been trying to order the free wi-fi booster but everytime I try it puts a one off charge of £20 to my bill....I've tried 3 days on the trot and it comes up the same every time.......anybody else having the same problem? 

Oracle
Posts: 60,024
Post 5 of 8
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Re: The "free" wifi booster.

When you say it tries to add a £20 charge do you mean like my picture above ?

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Boom Operator
Posts: 34
Post 6 of 8
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Re: The "free" wifi booster.

You will be charged £20 plus p&p if the free booster isn't listed under Offers when you log in to your main account.
Runner
Posts: 1
Post 7 of 8
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Re: The "free" wifi booster.

mine was totally free through my customer offers. it may depend onwhat package you have, i have tv phone and broadband.

Runner
Posts: 3
Post 8 of 8
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Re: The "free" wifi booster.

So are you paying the original £88 per month now? Or has it increased to £93?

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