on 21-02-2014 07:58 AM
Hello all,had this problem using Mozilla Thunderbird since yesterday.There are now 23 messages backed up that I can not recieve.
Any suggestions please ?
Solved! Go to the solution
on 21-02-2014 10:24 AM
I found this thread http://forums.mozillazine.org/viewtopic.php?f=39&t
It looks like there may be a message with a "corrupt header" holding up the queue and the thunderbird app handles the exception differently to Outlook.
Hope this helps.
on 21-02-2014 10:25 AM
on 21-02-2014 04:38 PM
Tried using Windows Live Mail and the same error appeared ,also deleted and re-installed my ThunderBird account. How do you set up a webmail browser (using FireFox) ?
on 21-02-2014 05:02 PM
You don't have to actually set it up, you just login to this link with your Sky username (everything before the @sky.com part):
on 21-02-2014 07:58 PM
Actually that was a mistake by me so use this link instead and enter the email address to the email account you want to access:
on 22-02-2014 10:34 AM
Glad to hear caesarome's suggested has helped solved this. If you need more help, the community is a good place to visit.
on 09-04-2014 08:29 PM
Hello, I had this problem recently and have not found the forum replies effective. I had some incidental problems with the Firefox webpages reverting to a Yahoo help page without warning. I found that some extra downloads had been added attached to other programs. Look carefully on control panel and delete any Yahoo extras seen and possibly also use a different default search. Also in Thunderbird look at add-ons and remove any Spigot extras which have appeared attached to Vuze upgrade downloads. (Search-Me also should be deleted if found).
I cannot say which of these items was the root cause but removing these has cured the retr failed problem.
on 10-04-2014 07:27 PM
It's great to see you posting your solution on the Sky Community Forum, this is great for customers that have similar problems to yourself and offers another avenue of support so I really appreciate you taking the time to post.
If you need anything at all just give us a shout.