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Getting There
PaulPaulPaul
Posts: 4
Joined: ‎25-04-2013

The RETR command did not succeed

Since the switch to yahoo I cannot "Get Mail" to the Thunderbird client all I get is an error message "The RETR command did not succeed. Error retrieving a message. Mail server pop.tools.sky.com responded: problem retrieving message." how do I resolve this? My pop port is set to 995.

 

I would have answered in the other thread I started on this topic but there is no "reply" button.

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Super User
Mark39
Posts: 20,779
Joined: ‎30-11-2010

Sorry the port setting wasn't the issue - that would have...

Sorry the port setting wasn't the issue - that would have been easy to fix! I'd suggest having a look at the section headed "How do I get my emails on an email client?" on Sky's help page here. Your password might be the cause of the 'problem retrieving message' and if so, following Sky's password advice may solve it. If that's no go, then in your position I'd consider trying deleting the account from Thunderbird and re-setting it up again to see if that fixes it. Failing that, I think you may have to give Sky a call (or Live Chat was offered to me on the Your Questions Answered page) to see if they can offer any more help.

 

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Getting There
PaulPaulPaul
Posts: 4
Joined: ‎25-04-2013

Re: Sorry the port setting wasn't the issue - that would have...

thanks ill give that a try.
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I'm New Here
sylvia+martineau
Posts: 1
Joined: ‎03-03-2014

The RETR command did not succeed. Error retrieving a mess...

The RETR command did not succeed. Error retrieving a message. Mail server pop.tools.sky.com responded: problem retrieving message. using thunderbird and a pop 3 account

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Staff
chelsea12
Posts: 5,203
Joined: ‎20-12-2010

Morning sylvia+martineau,   Thanks for taking the time to...

Morning sylvia+martineau,

 

Thanks for taking the time to post on the Sky Forum.

 

It's not too good to see you're having an issue using Thunderbird , can you take a look here and see if this helps you get it set up.

 

Give it a try and let me know how you go. 

 

Cheers, 

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