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Occasional Visitor
caledonni
Posts: 3
Registered: ‎19-11-2013

Syfy and the Sky Go Monthly Ticket

I have the Sky Sports + Sky Entertainment monthly ticket and Syfy isn't available - I get "Sorry this channel is only available to Sky TV subscribers". I could swear that it used to be available. Has something changed?

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Contributor
karen32
Posts: 62
Registered: ‎24-07-2012

Re: Syfy and the Sky Go Monthly Ticket

i asked about this when they first put it on, because they allowed it for at least one week then it got stopped, so i asked them and they said its not available only if you have a sky tv package as well as sky go, i think its daft really myself...there at least 4 that doesnt work on mine for the same reason so i have asked them again about it...

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Community Coordinator
lainys
Posts: 4,862
Registered: ‎30-04-2011

Re: Syfy and the Sky Go Monthly Ticket

Hello and good Afternoon caledonni, 

 

Thank you for your first post to the community and welcome to the Sky Help Forum.

 

I was sorry to read you were having issues watching the Syfy channel via your Sky Go Monthly ticket.

 

Can you confirm if you are unable to view any of the other Entertainment channels? 

 

Please click on this link and go to the bottom of the page to view the channels you subscribe to.

 

I look forward to your reply.

 

Kind Regard.

Lainys
Community Coordinator
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Occasional Visitor
caledonni
Posts: 3
Registered: ‎19-11-2013

Re: Syfy and the Sky Go Monthly Ticket

The following don't work  (they all come up with Error Sorry, this channel is only available to Sky TV subscribers. Go to xbox.sky.com/subscribe to find out more) - 

 

Universal

Syfy

TLC

 

Discovery

Animal Planet

 

All the other entertainment channels work. Both Universal and Syfy have worked in the past.

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Contributor
karen32
Posts: 62
Registered: ‎24-07-2012

Re: Syfy and the Sky Go Monthly Ticket

it is the same on my sky go... i have contacted them but they haven't got back to me that was a couple of days ago now...

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Visitor
megantwinkles
Posts: 4
Registered: ‎28-12-2013

Re: Syfy and the Sky Go Monthly Ticket

Oh come on Sky, can't you give an answer to this? You must know one way or the other, and if the answer's No you should stop advertising these channels as part of the monthly ticket. This is ridiculous!

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Occasional Visitor
mario1216
Posts: 1
Registered: ‎24-01-2014

Re: Syfy and the Sky Go Monthly Ticket

Yeah the same happens to me, can you explain that

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Community Coordinator
Aleksandra-O
Posts: 193
Registered: ‎20-12-2013

Re: Syfy and the Sky Go Monthly Ticket

Hi mario1216, i do apologise that you are unable to watch this channel, the sky go monthly ticket doesn't include all channels form the entertainment pack and I believe syfy is one that is no longer supported unless you have a TV subscription. I'm sorry is this has caused any inconvenience.

 

If there's anything else you need please get back to me.

 

Kind Regards 

Aleksandra
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

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