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on 28-02-2014 12:08 PM - last edited: 03-03-2014 11:59 AM by Stacey-M
Irish customers being neglected once more. A bill increase again this February, the third in three years for me and we are still without the following services:
RTE One HD
RTE News Now
RTE One + 1
Irish customers are treated like second class customers.
on 01-03-2014 04:51 PM - last edited: 03-03-2014 11:59 AM by Stacey-M
Thanks for contacting us on the forum.
I'm sorry to hear that you feel this way. These channels are not currently available on Sky however if you wish to submit them as ideas you can do so here in our community suggestion box.
04-03-2014 03:51 PM
I posted that idea on the suggestions forum as you mentioned Amberw94, although a sceptical person might say this is not the first time this has been suggested to Sky, and either wheels are moving very very slow indeed, or Irish customers are indeed ignored.
Recently I subcribed to Sky HD offering a great picture quality, but the service itself proves to be disappointing to Irish customers. For some unexplainable reason the hefty charge for HD channels in Ireland does not provide RTE1 HD (the no. 1 most important Irish TV station, available for free with other TV providers), and Channel 4HD plus ITV1HD had to be added as 'other channels' so that the EPG can not be used. Of course, 'other channels' cannot be paused or recorded, so that's not much good if you want to make use your Sky+ HD box.
Channel 5 HD is not available at all and to make things even worse, a few days ago ITV1 HD has been taken off the 'other channels' frequency all together. What's wrong with Sky? First pursuade people to sign up to HD channels, lock them in to a contract, and then pretend the Irish are a second rate customer who don't deserve the TV service UK customers get without hassle (for less probably)!
Tip to other Irish customers; for the moment UTV HD is still available if you add it under 'other channels' ' (11053, H, 22.0, 5/6).
I hope that Sky will make improvements soon to their selection of available HD channels so that Irish customers no longer have to feel discriminated. If you accept our money, please have the courtesy to provide a proper service.
04-03-2014 05:30 PM
06-03-2014 09:43 PM
06-03-2014 10:35 PM
07-03-2014 10:39 AM
Thanks for your post and sorry to hear of your views about the lack of HD channels.
At present Sky Ireland TV customers get Irish terrestrial channels as well as the BBC channels with any package they choose, included as standard.
These channels include RTE One, RTE Two HD and BBC One HD which are available to customers with an HD ready TV. They would also get RTE JR. I understand your comments about ITV1 HD being removed from other channels and your feedback has been taken on board.
If you need anything else, please don't hesitate to post again and I will help you further.
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