on 22-06-2011 04:22 PM
Had a solid red internet light on router since last thursday. Called sky who deducted it was the power supply unt ( how I dont know as there is power in the router and the wireless function of the router is working ).
Replacement power supply being sent out within 3-5 working days - still waiting
Anyone able to advise ?
on 22-06-2011 04:42 PM
The power light indicator flashing red or constantly red indicates there is not enough power getting to the router for it to operate normally, we can sometimes see other combinations of lights appearing when this happens.
Hopefully the replacement power adapter will arrive shortly, can you confirm the date this was ordered?
on 23-06-2011 10:46 AM
it was ordered last thursday. Ive got a letter telling me it was ordered but no actuall power supply.
Again Robert I want it arranged that I am not charged for the time down. in 2 months I have had access to internet for 2 weeks. As said when I was posting on the Sky talk forum - Deplorable.
on 23-06-2011 03:30 PM
Unfortunately unlike the routers we are unable to track the delivery of the power supply units that are dispatched, please do however let us know when you receive this and I'll pick this up for you.
on 25-06-2011 08:10 PM
so they send me out a new power supply and the red light on the router is still solid red. Told em thats what would happen.
Told it would be 3-4 working days and it takes 7. 2 months and had 2 WEEKS working broadband!!
I demand a new router is sent out recorded delivery on monday sky !!!!!!!
on 26-06-2011 09:57 AM
Hi The+Dog, this fault can be caused by a faulty power supply although it can also be the router. I apologise that this has lead to a delay in resolving your issue. Advisors are instructed to try a replacement PSU in the first instance. Please contact us so we can discuss the next step.
on 27-06-2011 09:50 PM
on 29-06-2011 09:44 PM
OK so the new router arrives, gleefully plugged it in and guess what ?? - Exact same issue. So the question is what is the problem?
It would appear to be something maybe in the exchange or on the line as the phone line is working fine. Can receive calls and make calls etc.
PS Light may be amber and not red - it looks red to me but amber to the wife!
on 05-07-2011 10:50 AM
Was told that equipment being swapped out at exchange and this would be done over weekend and would be completed by tuesday. Can anyone at sky confirm whether or not this has been completed?
on 08-07-2011 01:50 PM
I dont have a TEST socket, just a normal phone socket on the wall. It appears to be up and running again now so problem has never been at the house, with the power supply or with the original router. This is something that incidently I told the customer service rep I phoned at the very start of the issues.
on 11-07-2011 11:12 AM
So broadband been back up and running since thursday and no phone call from Sky to say its sorted. Could it be that they dont even realise they have fixed it or just more shoddy "customer service"???