Showing results for 
Search instead for 
Do you mean 
 
Help
Help
 
Archived Discussions
This page has been archived
The content on this page may be out-of-date or have been superseded by newer information. Links on this page to other sites may not work and contact information may be inaccurate. This page has been archived for future reference.
Learn more about this message
Reply
Member
mhamilton
Posts: 7
Registered: ‎02-12-2010
Accepted Solution

Slow Broadband Speeds

I am on the unlimited package...but only get an average of 4Mbps download speed.  I have followed the tips to improve this speed, with no effect.  Does Sky know when my road/exchange is going to be updated to fibre optic or some other improvement so I can effectively use Sky + Anytime and download films etc via the internet which my Sky+HD box is plugged into?

 

Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Community Coordinator
Robert-B
Posts: 2,874
Registered: ‎21-10-2010

Re: Slow Broadband Speeds

Hi mhamilton,

 

At the moment there is no announcement regarding the upgrade to fibre optic cable.

 

I would suggest trying to connect direct to the test socket if available and swap the microfilter.

 

If that also fails then you should contact us to allow us to diagnose this further.

 

Thanks

Robert-B
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Senior Member
Xen-Pu+Ovid-Sophron-Naso
Posts: 439
Registered: ‎09-11-2010

Re: Slow Broadband Speeds

[ Edited ]

To help fix those ultra slow down-streams:-

 

Please also do porceed with the following download/s Test a & do the Test b just below as proof! The completed results of these download/s tests should possibly be forwarded/sent on to Sky Broadband Support, either via the regular postal services/Sky Web Help Site (in the form of screenshot/s such as .jpg image/s), for Sky's attention!

 

Test a) Go to BT http://www.speedtester.bt.com/ and select yes and insert your broadband phone number including the dialing code and then select GO to do your speed test. (NB:- This BT test can only be done once, during any hour/60 minute time period.)

 

Test b) Also go to thinkbroadband "Download Test Files" http://www.thinkbroadband.com/download.html and do download the 100MB file for your download test & do take a screenshot image of this test & save it as well!

 

While these file downloads, take an image screenshot/s of both tests - with test a & test b (use Ctrl+Print Screen) to to show the actual download speed shown in kb/sec displayed within the "download progress box" of your download, to capture these images of each download/s, while each download is actually still in progress, and save these image/s in a .jpg format for your/Sky Support records.

 

In order to get the correct download speed, open up your operating system calculator & input the correct kb/sec reading that you got for your download, (obtained from each test a & test b done above).

 

example a) Download reading obtained was 835kb/sec. With the calculator open, input the 835 reading. Hit the (*) key & input 8 (please use the figure 8 to convert/s the kb/sec into MB) & hit the = key. example a results for your download is 6680 MB/Sec. The example a reading (835kb/sec) is well within the correct download speed parameters!

 

If your download speeds only average around 115kb/sec through to 215 kb/sec then there is something wrong as it's too slow!

 

You'll then possibly need to call Sky Broadband Support on 08442414141 and select option (3) then option (1) then option (1), & get these guys to sort this out for you asap! You may need to contact Sky Broadband Support via the web http://www.sky.com/helpcentre/contact-us/index.htm​l & supply your downloaded test/s results for "Sky Broadband" Support to study as well.

 

Your regular 8MB download speeds should average from around at least 650 kb/sec through to 850 kb/sec.

For most Sky Brodand Connect customers you should be actually getting from between 5MB/Sec up to 8MB/Sec & Sky Brodand LLU customers you should be actually getting from between 15MB/Sec up to 20MB/Sec & for fibre you should get anything from 30MB/Sec up to 40MB/sec - depending upon the actual distance you're from the BT exchange! This can be very easily found out from kitz ADSL Exchange and Line Checker http://kitz.co.uk/adsl/adslchecker.php where kitz provides all the correct broadband info & includes the correct down-stream speeds for your broadband line which you should get from your ISP & also provides both the direct distance & distance by road for your broadband line # that you're placed from your BT exchange!

 

Speed Testers + ADSL/Exchange Checkers + Fibre

http://helpforum.sky.com/t5/Technical-Issues/Speed​-Testers-ADSL-Exchange-Checkers-Fibre/m-p/40137

 

The closer you're placed to your local BT exchange the faster down-streams will be - as the further away from any local BT ADSL exchange - prevailing slower down-streams speeds are likely!

 

Any regularly paid for internet facility upon a monthly basis should be fully useable & not met with any "Sky/BT Traffic Management Policy" hostility restrictions during both on & off peak hours 24/7 down to 256KB/Sec!

 

A dedicated internet service provider is best for doing either online gaming/movies viewing or ISO file downloads!

 

Why not try to get a dedicated fibre optics service with an ISP as this would be your best choice - as either fibre to the cabinet or fibre to the premises would totally solve those very slow down-streams + up-streams issues!

 

Check this out about the FTTC Offer! http://helpforum.sky.com/t5/Sky-Broadband-Ordering​/FTTC-Offer/m-p/292277 post I did!

 

Sky Broadband - Fibre optic trial https://fibre.sky.com/shop/broadband-talk/broadban​d-options/sky-fibre-broadband/?returnToAuthFilter... info where you'll be able to register your fibre optics interest with Sky!

 

. Kitz - Improve your adsl connection speed . http://kitz.co.uk/adsl/socket.htm

 

Always try to use phone sockets with pre-filtered face-plates - so that you don't use any micro-filters at all!

 

Although that your Unlimited Sky Broadband package does not have any download limits, it could be down to the fact that you maybe using more than one computer that is connected up to the Sky Broadband services, and therefore each computer's download abilities would be divided up between each computer in theory, but not always the case!

 

Example a) If there are 2000 Sky Broadband users on a given "Sky Broadband" or a given "Sky Whole Sale Broadband" Service type like "Sky Broadband Connect", and each "Sky Broadband User" starts doing their own downloads during those same hours while the others are connected, then these download speeds could quite possibly be affected by all those concerned, possibly from the local BT Exchange due to BT wholesale policies, in that these speeds could be equally divided up amongst the 2000 users that are downloading their files from the net!

 

Example b: A desktop PC & a notebook PC, both the connections (technically) would be halved, but not always the case - in that each machine would possibly only get from a 16MB down to either a 8MB/4MB down-stream for each PC, depending upon your broadband service type, and the total number of computers connected up, due to the download file sharing of either both machines or multiple machines upon the same Sky Broadband network, and how you use each machine on the net.

 

If the situation is just that you only use a single machine, then you should get almost or nearly the correct top (down-stream) speeds that Sky quoted for, if you're using an RJ45 cable connection. Should you not be getting less than what you expected for your down-stream, then go to thinkbroadband & do your thinkbroadband speed tests there.

 

Go to thinkbroadband "Download Test Fileshttp://www.thinkbroadband.com/download.html and do download the 100MB file for your download test! While the file downloads, take an image screenshot (use Ctrl+Print Screen) to capture the image of the download while the download is actually still in progress to show the actual download speed of your physical download, and save the image in a .jpg format for your/Sky Support records.

  

Please do see my Sky Forums posting http://helpforum.sky.com/t5/Technical-Issues/Sky-B​roadband-Connect-Downloads-amp-Sky-Easynet-BT-Tra... which covers some of these issues.

 

As with "Sky Broadband Connect" - any Sky+HD movies viewed online with your Sky Playercould also place you under a "BT traffic management policy", (in which Sky slows you down to 256 KB daily, from 17:00 to 0:00 during evening peak hours), should any of these viewed Sky+HD movies file sizes actually exceed/go over the 1.3 GB daily, or the 40 GB monthly policies limit allowance, during any given day/month. - Viewing any online movies are also counted towards your Sky downloads!

 

It maybe wise to logon to thinkbroadband http://www.thinkbroadband.com/ & also sign up for a free thinkbroadband account so that you can check upon your monthly broadband usage & info etc, that you use with Sky Broadband.

 

You can use thinkbroadband http://www.thinkbroadband.com/speedtest.html for doing your full Sky Broadband speed tests as they are impartial. For doing this test please do make sure to have Java fully installed, & disable Panda Security just for this test, then re-enable it again afterwards.

 

Please do see my "Sky Broadband Connect - Downloads & Sky/Easynet/BT Traffic Management Policies!"

http://helpforum.sky.com/t5/Technical-Issues/Sky-B​roadband-Connect-Downloads-amp-Sky-Easynet-BT-Tra...

 

I don't use "Sky Broadband Connect/Sky Broadband" for the internet, as I'm not able to receive "Sky Broadband Unlimited" for my BT exchange area, so I now use Eclipse Internet for my ISP services instead, due to these (Sky/BT) 1.3 GB daily, or the 40 GB monthly policies limit allowance, during any given day/month.

---------------------------------------------------------------------------------------------------------------------------------------------------------
If you feel I have been helpful, please click the pink thumbs-up (bottom right) of this post to give me a kudos, as I'll be very grateful
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Member
mhamilton
Posts: 7
Registered: ‎02-12-2010

Re: Slow Broadband Speeds

I've sent an email to the broadband helpdesk as I can only get 4-6Mps speed when using 1 PC, and my Blu-ray player reports a speed of 1.25Mps, which is below the required 1.5Mpbs speed to view online films.

 

I have no idea how far I am away from the telephone exchange cabinets or when my road will be upgraded to fibre.  I am considering trying BT as a broadband provider if Sky is unable to provide a solution.

Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Senior Member
Xen-Pu+Ovid-Sophron-Naso
Posts: 439
Registered: ‎09-11-2010

Re: Slow Broadband Speeds

[ Edited ]

Hi: I do personally use & recommend Eclipse Internet http://www.eclipse.net.uk/ for my regular ISP services with an 8MB broadband download/s speed/s, due to the Innerleithen exchange being only an ADSL Enabled exchange Broadband service/s. Eclipse Internet do also offer fibre optics, & are not governed by any "BT Traffic Management Policy" at all.

 

For an ISP's listings - do log-in to thinkbroadband http://www.thinkbroadband.com/ (& there upon the middle left-hand tab), are the various ISP's/Service Providers for the UK!

 

Sky Broadband/Easynet are however governed by a "Sky/BT Traffic Management Policy" as well as a "Terms of Use" policy. Sky could easily penalize you, should you download anything over 1.3 GB during any given day, (by  your ISP provider Sky/BT slowing down your broadband + download/s speed/s right down to 256 kb/sec), between 17:00 & 0:00 daily + Saturday afternoons & evenings & all day on Sundays.

 

Sky Broadband Connect/Easynet/BT internet services are "BT Traffic Managed" under a "Sky/BT Traffic Management Ploicy". Please do study this "Sky/BT Traffic Management Policy" & also the "Sky Terms of Use" policy - as well!

 

Please do study my other Sky Forums posting http://helpforum.sky.com/t5/Technical-Issues/Sky-Broadband-Connect-Downloads-amp-Sky-Easynet-BT-Traf... that I did. It was for these reason's why I left Sky Broadband and I've moved across to Eclipse Internet sinse the end of August 2010!

 

BT are still very slow to upgrade all their UK exchanges to fibre. Hopefully we'll be done sooner rather than later!

 

Please also do porceed with the following download/s Test a & do the Test b just below as proof! The completed results of these download/s tests should possibly be forwarded/sent on to Sky Broadband Support, either via the regular postal services/Sky Web Help Site (in the form of screenshot/s such as .jpg image/s), for Sky's attention!

 

Test a) Go to BT http://www.speedtester.bt.com/ and select yes and insert your broadband phone number including the dialing code and then select GO to do your speed test. (NB:- This BT test can only be done once, during any hour/60 minute time period.)

 

Test b) Also go to thinkbroadband "Download Test Fileshttp://www.thinkbroadband.com/download.html and do download the 100MB file for your download test & do take a screenshot image of this test & save it as well!

 

While these file downloads, take an image screenshot/s of both tests - with test a & test b (use Ctrl+Print Screen) to to show the actual download speed shown in kb/sec displayed within the "download progress box" of your download, to capture these images of each download/s, while each download is actually still in progress, and save these image/s in a .jpg format for your/Sky Support records.

 

In order to get the correct download speed, open up your operating system calculator & input the correct kb/sec reading that you got for your download, (obtained from each test a & test b done above).

 

example a) Download reading obtained was 835kb/sec. With the calculator open, input the 835 reading. Hit the (*) key & input 8 (please use the figure 8 to convert/s the kb/sec into MB) & hit the = key. example a results for your download is 6680 MB/Sec. The example a reading (835kb/sec) is well within the correct download speed parameters!

 

If your download speeds only average around 115kb/sec through to 215 kb/sec then there is something wrong as it's too slow!

 

You'll then possibly need to call Sky Broadband Support on 08442414141 and select option (3) then option (1) then option (1), & get these guys to sort this out for you asap! You may need to contact Sky Broadband Support via the web http://www.sky.com/helpcentre/contact-us/index.htm​l & supply your downloaded test/s results for "Sky Broadband" Support to study as well.

 

Your regular 8MB download speeds should average from around at least 650 kb/sec through to 850 kb/sec.

 

Thanks. Xen.

---------------------------------------------------------------------------------------------------------------------------------------------------------
If you feel I have been helpful, please click the pink thumbs-up (bottom right) of this post to give me a kudos, as I'll be very grateful
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Community Coordinator
Malcolm-M
Posts: 8,521
Registered: ‎21-10-2010

Re: Slow Broadband Speeds

Hi mhamilton, how do you have the Blu-ray connected?

Malcolm-M
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Senior Member
Xen-Pu+Ovid-Sophron-Naso
Posts: 439
Registered: ‎09-11-2010

Re: Slow Broadband Speeds

[ Edited ]

Hi: Here is a link . Kitz - ADSL line and exchange checker . http://kitz.co.uk/adsl/adslchecker.php to find out what your telephone exchange download speeds are supposed to be, and also the exact distance from your telephone exchange as well.

 

You'll need to enter both your telephone/broadband phone numer - (dialing code with phone number), as well as your post/zip code to get this info!

 

Thanks. Xen.

--------------------------------
If you feel I have been helpful, please click the star under my name to give me a kudos for this post, as I'll be very grateful :-)

---------------------------------------------------------------------------------------------------------------------------------------------------------
If you feel I have been helpful, please click the pink thumbs-up (bottom right) of this post to give me a kudos, as I'll be very grateful
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Member
welshdragon53
Posts: 6
Registered: ‎31-03-2011

Re: Slow Broadband Speeds

BT even worse and more expensive

Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Senior Member
Xen-Pu+Ovid-Sophron-Naso
Posts: 439
Registered: ‎09-11-2010

Re: Slow Broadband Speeds

[ Edited ]

Hi: This explains why the Sky Broadband Connect down-stream speeds seem to be very slow - at times!

 

This could be due to both very old phone sockets together with old wiring within your home! Do check this out:smileyembarrassed: To solve those ultra-slow down-stream + browsing issues http://helpforum.sky.com/t5/Broadband-Technical-Issues/To-solve-those-ultra-slow-down-stream-browsin...

 

Differences between TV specialist organizations & an ISP specialist organizations:smileyembarrassed:

Sky specialize in satellite television services - whereas any dedicated Internet services providers' specialize mainly with broadband services + possibly some phone services also!

 

Sky Broadband services are mostly done upon a wholesale system that are supplied to everyone upon those BT exchange lines which are quite possibly being shared with the rest within that exchange area - which would explain as to why you get these sorts of very slow down-stream problems! -

 

It's regards to the Sky Broadband Connect/BT Wholesale (8MB/Sec) down-stream internet services that are sold to us within our small village/town of Innerleithen. - If for example:smileyembarrassed:

 

a) Jane Doe starts her 1GB downloads during her peek hous and then,...

b) Jon Doe starts his online sports/movies viewings or just doing the same thing,... (downloads)

 

then both a and b above are effected by doing their downloads which are possibly either effected/shared by the BT Wholesale internet services which are only governed by BT themselves. (That's why I also don't use BT for my broadband either - due to past BT experiences.) These downloads would be quite possibly shared between the two of over the BT exchange due to the BT Wholesale, with an old style electrical connections that are installed & setup within most small BT exchanges like the Innerleithen BT exchange etc. I don't currently use Sky Broadband as they are not able to provide me with any reliable (8MB/Sec) or soon with any fibre optics as they did advise me that they are behind the rest. Our Innerleithen exchange has only a few days ago won the BT Race to Infinity as we got the full 100% votes for our exchange here! - So I now await with abated breathe!

 

As with all Sky Broadband Connect accounts - they do allow download usage of up to 40GB per month, but if you download anything over 1.3GB during any day of any given month - you'll be penalized by Sky for doing so! - So that's why I left Sky like a jack rabbit at the end of August 2010 - & went elsewhere where I don't suffer any of these types of down-stream restrictions at all!

  

Since Sky Broadband can only guarantee me a 0.5MB/Sec upon my Innerleithen ADSL exchange - I therefore can't return to Sky until such time that I can be fully guaranteed at least fibre optics speeds et cetera!

 

As for the Sky Broadband Connect package:smileyembarrassed: If you're placed at reasonable distances from your local BT exchanges - you should be getting at the very least from 5.25MB/Sec through to 7.5MB/Sec down-stream for your ADSL services during both on & off peak hours 24/7 - with that package - or its no good if you can't get it!

 

As for the Sky Broadband Unlimited package:smileyembarrassed: If you're placed at reasonable distances from your local BT exchanges - you should be getting at the very least from 15MB/Sec through to 20MB/Sec down-stream for both on & off peak hours 24/7 - with that package - or its no good if you can't get it!

 

The following info is intended only for those that are very un-happy with their current ISP!

 

A dedicated internet service provider is best for doing either online gaming/movies viewing or any ISO file downloads!

 

Why not try to get a dedicated fibre optics service with an ISP as this would be your best choice - as either fibre to the cabinet or fibre to the premises would totally solve those very slow down-streams + up-streams issues!

 

Try to use either kitz or thinkbroadband to find your perfect dedicated ISP & depending upon the type of ADSL/21CN broadband or fibre optics services you sign up to - (such as monthly usage allownces etc) - this could work out to a very similar price like £25.00 or possibly could be cheaper than Sky Broadband Connect's £17.00 monthly charges! - You'll need to personally investigate both these ADSL/21CN & fibre optics services & prices on offer!

 

To find your perfect dedicated ISP:smileyembarrassed:

Go to either kitz http://kitz.co.uk/index.htm or thinkbroadband http://www.thinkbroadband.com/ & search within their ISP sections for an ISP whom do specialize in fibre optics Broadband Services et cetera, as that would be your best option!

 

You can look into any suitable new Internet service provider and possibly still keep your Sky landline + Sky Talk package as I've done just this. If you don't like that you can even move your landline + Sky Talk package over to that organization as well.

 

With any BT contact you'll loose your Sky landline if you've got one! Also BT will charge around 25.00 per month for their unlimited package on a 18 months contract with them, whereas with an alternative ISP will possibly go on a 12 months contract - depending if you've got an alternative (separately purchased) router for immediate use such as a Tompson/Netgear router as that could eliminate a 12 month contract with them! Do remember that your Sky Netgear/Sagem Wireless Router is not compatible with any other organization's ISP services. Just order a router separately possibly from http://www.amazon.co.uk/ & use that!

 

This is what happens when you use two PC's: Slow Internet when another computer is connected to the router http://helpforum.sky.com/t5/Technical-Issues/Slow-Internet-when-another-computer-is-connected-to-the... both their down-streams will be shared (divided into two) Then each machine will then only get 4MB down-stream each upon any BT (adsl) exchange with its 8MB (max) as there would be no high-speed available upon the BT exchanges with all its phone lines for those areas in question!

 

Your down-stream speeds should average around the 6.95MB/Sec if you're located say around half a mile from your local BT exchange & using an ADSL BT exchange phone system. If upon the other hand you're using the Sky Broadband Unlimited package for their advertized 20MB/Sec down-stream speeds - your down-stream speeds should average around the 16MB/Sec mark - if you're still located at the same distance of say half a mile from your locale BT exchange!

 

As with all Sky Broadband Connect accounts - they do allow download usage of up to 40GB per month, but if you download anything over 1.3GB during any day of any given month - you'll be penalized by Sky for doing so! - So that's why I left Sky like a jack rabbit at the end of August 2010 - & went elsewhere where I don't suffer any of these types of down-stream restrictions at all!

 

Download Managers are both un-necessary & archaic services!

 

If you're thinking of using those old "Download Managers" - don't go there as that technology is very old & is not 100% reliable either. We've moved on past those stone age 56K dial-up broadband & "Download Managers" technologies to ADSL broadband & high-speed fibre broadband now. If you do need any large downloads done, do those as single DVD ISO files rather than by splitting these ISO files up using those old "Download Managers" directly from the original downloads source - & not via any "Download Managers" at all!

 

The further away from any local BT ADSL exchange - prevailing slower down-streams speeds are likely!

There is no point of having any internet facility that's regularly paid for upon a monthly basis that can't be fully used!

 

Any regularly paid for internet facility upon a monthly basis should be fully useable & not met with any "Sky/BT Traffic Management Policy" hostility restrictions during both on & off peak hours 24/7 down to 256KB/Sec!

 

Go here to kitz & get your latest down-stream speeds as well the result also gives you the exact distance that you're located from your local BT exchange http://kitz.co.uk/adsl/adslchecker.php

 

Sky Broadband Connect - Downloads & Sky/Easynet/BT Traffic Management Policies! http://helpforum.sky.com/t5/Technical-Issues/Sky-Broadband-Connect-Downloads-amp-Sky-Easynet-BT-Traf...

 

Speed Testers + ADSL/Exchange Checkers +Fibre http://helpforum.sky.com/t5/Technical-Issues/Speed-Testers-ADSL-Exchange-Checkers-Fibre/m-p/40137 to check upon your down-stream speeds

 

What to do when you get hacked! - Re: Hacked http://helpforum.sky.com/t5/Technical-Issues/Hacked/m-p/38527#M4464

Do use - Well-known anti-virus software http://helpforum.sky.com/t5/Technical-Issues/Well-known-anti-virus- software/m-p/40077

 

Also - Sky Broadband were not very good at dealing with spam problems or correcting wrongly branded/marked e-mail as spam when those e-mail were not spam, over the past nine years - as Sky had failed to put a stop to the (96) spam that I got daily!

 

Any regularly paid for internet facility upon a monthly basis should be fully useable & not met with any "Sky/BT Traffic Management Policy" hostility restrictions during both on & off peak hours 24/7 down to 256KB/Sec!

 

About obtaining/requesting a Mac/Migration Key from Sky Broadband:smileyembarrassed:

 

You'll need to either call Sky Broadband Support on 08442414141, select option (3) then option (1) and lastly option (1) again, or call Sky Customer Support on 08442414141 and select the Billing option to get through to a Sky staff member. Once you're through to a Sky person there, you'll need to actually get the MAC/migration code given to you over the phone from that Sky staff member while you're still on the phone to Sky, as Sky don't seem to be able to e-mail/post these out, or if Sky does definitely post these out then these do get lost through the postal services, as I had had to do just this in order to leave Sky Broadband. Do make sure that you the correct Mac/Migration key by spelling it phonetically back to Sky staff member once it's given to you, as a mistake within it could cause broadband migration problems!

 

Also - Sky Broadband were not very good at dealing with spam problems or correcting wrongly branded/marked e-mail as spam when those e-mail were not spam, over the past nine years - as Sky had failed to put a stop to the (96) spam that I got daily!

 

Critique:smileyembarrassed: I do give Sky credit where is due:smileyembarrassed: Sky are excellent with both Sky+HD Satellite TV & for Sky phone services with or without a Sky phone landline service included as well, but Sky are useless with their Sky Broadband Connect services, as Sky Broadband Connect could easily offer a 100GB monthly usage allowance, as that is what I currently get from "eclipse internet" my current ISP together with around the 865kb/Sec mark for my downloads without any slow download speeds either! I'm not affected by any neighbor's upon the same telephone exchange such as Jane Doe's or Jon Doe's (given in this example) - doing any of their downloads, at any time of any given day of any month! - Wow!

 

Thanks. Xen.

--------------------------------
If you feel I have been helpful, please click the star under my name to give me a kudos for this post, as I'll be very grateful :-)

---------------------------------------------------------------------------------------------------------------------------------------------------------
If you feel I have been helpful, please click the pink thumbs-up (bottom right) of this post to give me a kudos, as I'll be very grateful
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Visitor
Macrally
Posts: 2
Registered: ‎19-09-2011

Re: Slow Broadband Speeds

I have been with Sky for nearly a year.  The adverts on tv are a joke, they shouldnt be allowed to state that you can get tv, broadband and calls for under £20.   I asked for the basic package and it costs me over £40.  I am not in a good area for broadband connection so have Connect or did which wasnt too bad but I would have liked a better connection.  Well SKy have changed this and my connection is as bad as when I had a dongle.  I have been on the internet coming up for an hour and half lucky if I have deleted about 6 emails and tried to get into the directgov website to search for a job, well I am still waiting keep getting internet explorer connection problems.  Well I am leaving it till the end of the year and if my connection and speed doesnt get better I will be getting rid of it as well as my phone line.  For some reason I keep getting calls for a Ferguson, they have never lived in my house but must come from the area, so much for being ex-directory, they have either had the number I have been given or have something very similar.  Getting fed up with this hanging about waiting onthings to happen.  What am I paying for?

Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Community Coordinator
Robert
Posts: 7,723
Registered: ‎08-12-2010

Re: Slow Broadband Speeds

Hi Macrally, 

 

I'm sorry to see that you are experiencing problems with your broadband connection. Can you confirm which broadband package you are currently on?


Can you also tell us where your router is connected to the phone line, is it in the master socket or an extension?

 

In order for us to assist further with this issue, please provide the following stats from your router:

 

  1. Log into your router by going to http://192.168.0.1
  2. When prompted, enter the following details in lower case:
    Username: admin
    Password: sky
  3. Scroll down and click on the Show Statistics button.
  4. Copy & Paste the contents of the window that opens up into a reply to this post. 
Robert
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Occasional Visitor
reliant
Posts: 2
Registered: ‎08-10-2011

Re: Slow Broadband Speeds

well i pay for up to 10meg and what a waste of money i can get faster speeds with a pay as you go dongale

all sky wants is customers and arnt botherd about what people pay for , my bb has been getting slower and slower so if sky dont sort it out i am going to some one else ,

they also give out crap about how far away you are from your bt exchange well thats a load of crap

i have just seen that my conection has gone down 1meg again so sort it sky or im off to some one else as all you seame to ant is our money and not botherd about the service you give out.

Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Retired Staff Member
DanielFutz
Posts: 350
Registered: ‎23-08-2011

Re: Slow Broadband Speeds

Hi reliant,

 

I am sorry that is has been a disappointing service that brought you onto our Forum however I would like to welcome you.

 

Firstly could you tell me if you have done any of our slow Broadband speed troubleshooting? If not could you click here and go through it. 

 

Once you have done this can you enter the number 192.168.0.1 into your address bar. Then could you enter "admin" as the username and "sky" as the password and post your stats up hear for us to have a look at. 

 

Thanks. 

Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Visitor
Donald+Sparkes
Posts: 2
Registered: ‎17-10-2011

Re: Slow Broadband Speeds

Can you tell me when I am going to get my wireless box updated, if not I will go to another supplier

 

Mr D W Sparkes

Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Community Coordinator
Malcolm-M
Posts: 8,521
Registered: ‎21-10-2010

Re: Slow Broadband Speeds

Hi Donald+Sparkes, if you are having technical problems with the router let us know what is happening and we will try to help. If you want to upgrade to the new n router please contact us. For existing customers this costs £35.

Malcolm-M
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.