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Sky + won't record!!

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Runner
Posts: 4
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Sky + won't record!!

my sky + box won't let me record or even set a reminder but everything else works and no messages are displayed when i try to record something, it just doesn't work!! All records already set to record, are recording and i can watch everything in my planner. Help!

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Oracle
Posts: 60,011
Post 2 of 6
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Re: Sky + won't record!!

Try a planner rebuild:

 

http://www.sky.com/helpcentre/tv/sky-plus-hd/recording/guide-to-performing-a-planner-rebuild/index.h...

 

If this doesn't work then give Sky a call as it might be that something at their end isn't correct on your account.

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
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Answer
Oracle
Posts: 60,011
Post 2 of 6
30,890 Views

Re: Sky + won't record!!

Try a planner rebuild:

 

http://www.sky.com/helpcentre/tv/sky-plus-hd/recording/guide-to-performing-a-planner-rebuild/index.h...

 

If this doesn't work then give Sky a call as it might be that something at their end isn't correct on your account.

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Runner
Posts: 2
Post 3 of 6
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Re: Sky + won't record!!

thank you , i had same problem did what you suggested now it works fine

 

Runner
Posts: 6
Post 4 of 6
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Re: Sky + won't record!!

I have tried this it does not seem to work I dont know what try next ?

Runner
Posts: 5
Post 5 of 6
23,479 Views

Re: Sky + won't record!!

I have 1tb hd box which would not record via the record button so tried the rebuild planner option and now working OK.

Many thanks

Runner
Posts: 1
Post 6 of 6
23,095 Views

Re: Sky + won't record!!

Hi guys i had the same problem, i have phoned sky to let them know as i don't want to be stuck with this prob once my tb1 box is out of warranty but all i did was turn off at the mains and it resolved the issue!  Smiley Happy seems to have only happened since the new sky update at the beginning of this week though!

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