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Sky+ won't play what's in my planner, why? It is activated and sky go works fine. Help!

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Sky+ won't play what's in my planner, why? It is activated and sky go works fine. Help!

Have tried deleting it and reinstalling. Have made sure its activated. Sky go works fine as does sky wifi and movies. Sky+ however lists all the items in my planner and let's you select one, but no picture or sound appears, just has the play icon in the bottom left hand corner. It will also let you pause and fast forward and rewind? Any ideas?
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Oracle
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Re: Sky+ won't play what's in my planner, why? It is activated and sky go works fine. Help!

You can not watch what it is your planner like this. If you select the au option against a program it will start it off on your sky box so it can be viewed via your TV. Think of the Sky+ App as a remote control to operate your box.
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