on 18-12-2010 01:55 PM
Dont know if this is becasue of the weather but, today my sky plus box wont record or live pause, when I try to an error message comes up saying system fault, playback and recording unavailable and call a number for assistance but have tried that and no one can take my call their. It says error message 21-11p if that helps, all the programs i had on my sky planner have disappeared to and sky anytime has also disappeared, any help?
Solved! Go to Solution.
on 20-12-2010 03:45 PM
on 09-01-2011 06:26 PM
I had the same problem yesterday and followed telephone instructions to reboot the box. It will record now and seems to be functioning OK despite losing all previously recorded programmes. However when I try to look up Anytime TV, the Movies, Kids and D. Any suggestions please?ocumentaries gives the message "There are no programmes of this type". Any suggestions please?
on 11-01-2011 11:35 PM
I have exactly the same problem. I can't do a planner rebuild as it won't let me (keeps flashing the confirm/back page) and a system rebuild did not cure the problem. Has the hard drive given up the ghost?
06-04-2011 02:04 PM - edited 06-04-2011 02:27 PM
If you have tried a Planner Rebuild, a Full System Reset and this has not resolved the issue, You will need to contact us directly to ensure your viewing card is active with the sky+ subscription or to arrange a service call.
on 27-01-2012 02:45 PM
This is a query related to the subject title. A friend of mine has had a Sky + box for some time. Due to circumstances,he has had to cancel his Sky subsciption package and just get free to air channels. However he is unable to record anything as the recorder will not work. Reading certain posts,it seems that when you cancel Sky,they remove the ability to use,what is now,your own equipment. This to me is restrictive practice and needs to be reported to some department for investigation. The reason I am concerned,is that I have now entered into a Sky+HD contract and if I decide to cancel in 12 months time I am going to be left with a useless piece of equipment like my friend has.
Surely there must be some way to be able to utilise the record feature for free to air channels. Can anyone furnish any imformation to help a pensioner to record programs.
on 27-01-2012 02:55 PM
To have the Sky+function enabled Sky will charge you £10.25 pm for the privelege.Once you have cancelled you stop receiving this.
on 01-03-2012 12:32 PM
Due to cash flow. I have cancelled Sky and would have returned in the future.
I am also now unable to record and play back recordings. I have a number of programmes I have recorded (last season of Lost etc) There are a number of BBC programmes that I am also not able to view either.
Am I not going to be able to view these?
How can this be right, If I own the box?
Sky thinks the BBC has a monopoly?
If I do own the box - it's going in the bin because it's of no use to me.
Not very happy and won't return to Sky.
Which ever Sky Director thought of this - it wasn't thought through very well.
on 02-03-2012 07:54 PM
Thanks for bringing these questions to the forum!
It is unfortunate to see you have had to leave our services, however we would love to have you back again in the future.
As you no longer have an active Sky TV subscription then the box no longer has the Sky+ facility so you will be unable to view previous recordings.
The box is your own property, and at the moment you will still be able to view the free to view channels. Whilst I appreciate this may be frustrating, there is no way around this.