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Sky plus hd light on router not on permanently

Runner
Posts: 25
Post 1 of 29
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Sky plus hd light on router not on permanently

I can download on demand content.Completed loop test on Ethernet cable it is fine and checked all settings on sky plus box but still hd plus light will not come on new sky router.
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Director of Photography
Posts: 1,695
Post 2 of 29
1,419 Views

Re: Sky plus hd light on router not on permanently

HD light on Router will only light up if wired connection not if using wireless connector
Runner
Posts: 25
Post 3 of 29
1,413 Views

Re: Sky plus hd light on router not on permanently

Yes wired connection with working Ethernet cable yet the light does not come on despite downloading on demand services okay.tried a friends router too and light still did not come on
Director of Photography
Posts: 1,695
Post 4 of 29
1,409 Views

Re: Sky plus hd light on router not on permanently

Strange! Light should be permanently illuminated and flash when downloading content. Have you tried powering everything off at mains for 5 mins then turning back on ?
Runner
Posts: 25
Post 5 of 29
1,404 Views

Re: Sky plus hd light on router not on permanently

Yes and just completed planner rebuild and hd box software update too ! Must be fault with box then I guess ..
Runner
Posts: 1
Post 6 of 29
1,390 Views

Re: Sky plus hd light on router not on permanently

I have exactly the same problem all irks ok but light isn't on
Retired Staff Member
Posts: 4,825
Post 7 of 29
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Re: Sky plus hd light on router not on permanently

Hey All,

 

I have had a wee read over this thread and can see that the light is not lighting up for a few of you, is this causing any technical issues with your services? Or do you just want it to light up?

 

Cheers

Runner
Posts: 25
Post 8 of 29
1,371 Views

Re: Sky plus hd light on router not on permanently

Yes want light to come on so at a glance you can see what on demand is doing and that router is working ok ...flashing light useful !!
Retired Staff Member
Posts: 3,055
Post 9 of 29
1,367 Views

Re: Sky plus hd light on router not on permanently

Hi thunderbirds078,

 

Thank you for getting back in touch with us about the light on your Sky Hub not lighting up when connected to your Sky+HD box.

 

Can you confirm if you have tried all the ethernet ports on the back of your Hub?

 

If you can reply to my post to let us know.

 

Thanks 

 

 

Runner
Posts: 25
Post 10 of 29
1,359 Views

Re: Sky plus hd light on router not on permanently

Yes did that no luck...
Retired Staff Member
Posts: 3,055
Post 11 of 29
1,357 Views

Re: Sky plus hd light on router not on permanently

Hi thunderbirds078,

 

Thank you for trying this.

 

Can you let me know if the ethernet ports light up when they are in use?

 

Thanks 

Runner
Posts: 25
Post 12 of 29
1,349 Views

Re: Sky plus hd light on router not on permanently

Yes they do - each one-also checked ethernet cable by plugging BOTH ends into router - both ends light up too

Retired Staff Member
Posts: 3,198
Post 13 of 29
1,333 Views

Re: Sky plus hd light on router not on permanently

Hi thunderbirds078,

 

Thank you for getting back in touch. Are you having any other Internet connection issues? 

 

I look forward to hearing from you.

Runner
Posts: 25
Post 14 of 29
1,332 Views

Re: Sky plus hd light on router not on permanently

no all working

Retired Staff Member
Posts: 3,198
Post 15 of 29
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Re: Sky plus hd light on router not on permanently

Hi thurderbirds078, 

 

Thank you for replying. Just so I understand all other devices are picking up your Sky Broadboard Connection except your Sky box, when connected via the SkyHub (by Ethernet cable). Is this correct?

 

I look forward to hearing from you.

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