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Boom Operator
Posts: 13
Joined: ‎01-01-2011

Sky never miss

I regularly use the sky never miss service, which has always worked fine. I have recently updated my recommendations adding new series and movies coming on over the next few months. I now keep getting a message appear saying unexpected error please try later and cannot view my recommendations. I have tried a different browser and cleared cookies/cache etc. I am wondering does anybody know if there is a limit to the number of 'never misses' you can choose?

Oracle
Posts: 56,494
Joined: ‎27-10-2010

Re: Sky never miss

[ Edited ]

This is the error I am seeing when loading the page up so it isn't just you, after clicking Ok it works Ok until another page of search results loads up and it comes back again:

 

http://mysky.sky.com/portal/site/skycom/mysky/mytv/nevermiss

 

 

Alert

Unfortunately an unexpected error has occurred. Please try again later.

 

 

 

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If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Camera Assistant
Posts: 212
Joined: ‎28-10-2010

Re: Sky never miss

i think there must be an error with the system it is also not sending reminders for some shows.

Staff
Posts: 9,052
Joined: ‎21-10-2010

Re: Sky never miss

Hi GavinM, sorry for the delayed reply. It seems OK today. Is it working for you or are you still having problems accessing it?

Malcolm-M
Boom Operator
Posts: 13
Joined: ‎01-01-2011

Re: Sky never miss

I still keep getting the same message. Is there a limit to the number you can request? It worked fine until I added more requests for the coming few months?

Staff
Posts: 9,052
Joined: ‎21-10-2010

Re: Sky never miss

Hi Dansmith, I'm not aware of any limit. My first suggestions would have been the steps you have already tried. If you leave it with me for a day or so I'll try to find out what might be causing it. Is the error coming up all the time or only on search results?

Malcolm-M
Boom Operator
Posts: 13
Joined: ‎01-01-2011

Re: Sky never miss

Thanks for looking into it for me Malcolm-M. The message is coming up all the time and i can't see my selections.

New Viewer
Posts: 1
Joined: ‎08-01-2011

Re: Sky never miss

I have the same problem too - it worked for a long time but stopped sometime before Chistmas and hasn't worked for me since (using any browser on any PC)

Runner
Posts: 1
Joined: ‎16-01-2011

Re: Sky never miss

Same problem for me too

Staff
Posts: 9,052
Joined: ‎21-10-2010

Re: Sky never miss

Hi RMG34, this is under investigation at present and we are working on a resolution.

Malcolm-M
New Viewer
Posts: 1
Joined: ‎17-01-2011

Re: Sky never miss

Same problem here. Glad to see I'm not the only one and you're working on a solution.

Runner
Posts: 1
Joined: ‎17-01-2011

Re: Sky never miss

Same here, similar to first post. Recently added a few movies and the problem started occuring. No problems previous to that

New Viewer
Posts: 1
Joined: ‎26-01-2011

Re: Sky never miss

[ Edited ]

i've been getting exactly the same problemsince october 2010. tried different computers. different brousers & different locations. all i ever get is this error message. very annoying

Boom Operator
Posts: 13
Joined: ‎01-01-2011

Re: Sky never miss

Any update on this? Also under the series section of the never miss service there is a filter for recently added, I think it would be a good idea to have this filter under the movies section as well, perhaps it could be suggested?

Boom Operator
Posts: 13
Joined: ‎01-01-2011

Re: Sky never miss

I don't know if the tech guys have done anything but everything appears to be working fine know regardless of the number of requests selected. Thanks