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Frequent Visitor
st3ph3nb
Posts: 17
Registered: ‎08-07-2011

Sky go not working

Hi more a bit of a beef than anything.

 

Today I have been unable to log into the online sky go to watch movies. I spent a fair amount of time checking my set up etc. as service status page said there were no issues.

 

Eventually, after trying all I could think of,  I accessed the online chat support where I was told that there were issues with sky go and that they were trying to fix them.

 

So why not update the sky go page to inform customers that there are issues would have saved me a considerable amount of messing about?

 

Thanks

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Occasional Visitor
Freelander
Posts: 2
Registered: ‎08-07-2011

Re: Sky go not working

[ Edited ]

Yeah go similar problem :smileyhappy: tried to log in and all i get is

 

{"channelChange": {
  "licenceAquirementUrl": "aHR0cDovL2dvLnNreS5jb20vdm9kL3ZpZXdsZXNzL3N2b2RTdHJlYW1MaWNlbmNlLmRvP3R5cGU9YWJyJnZpZGVvSWQ9MGYxMDBhYzAwMzllOTExMFZnblZDTTEwMDAwMDJjMDQxNzBhX19fXw==",
  "actualViewingChannel": {
    "mpodChid": "0f100ac0039e9110VgnVCM1000002c04170a____",
    "streamUrl": "aHR0cDovL3NreWFicjgtc21vb3RoLWxpdmUuYWRhcHRpdmUubGV2ZWwzLm5ldC9saXZlZmVlZC9ic2t5Yi9jaGFubmVsOC5pc21sL01hbmlmZXN0P3M9MjAxMTA3MDgxNzU1MTYmZT0yMDExMDcwODE4MDUyNiZoPTBGREZFNzY1NjczMjQ0Qzg2RjdBRg==",
    "quality": "4",
    "isAbr": "true"
  },
  "changeQualityUrl": "aHR0cDovL2dvLnNreS5jb20vdm9kL3ZpZXdsZXNzL2NoYW5nZURldGFjaGVkTGl2ZVR2UXVhbGl0eS5kbz92aWRlb0lkPTBmMTAwYWMwMDM5ZTkxMTBWZ25WQ00xMDAwMDAyYzA0MTcwYV9fX18="
}}


 

any idea when this problem will be resolved???????????

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Frequent Visitor
bethornet
Posts: 10
Registered: ‎08-07-2011

Re: Sky go not working

yep problems here too,

 

getting random error messages pop up but once i've got it working i'm getting sky sports 1 + 2 + news but not 3 or 4...strange???? was fine yesterday

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Frequent Contributor (Bronze)
Tomfonz
Posts: 81
Registered: ‎12-06-2011

Re: Sky go not working

all are working fine on the ipad app! issues with my pc tho!

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Community Coordinator
Malcolm-M
Posts: 8,488
Registered: ‎21-10-2010

Re: Sky go not working

Hi, we are aware that some customers are having issues at present with the service and are working to resolve these.

Malcolm-M
Community Coordinator
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Occasional Visitor
Freelander
Posts: 2
Registered: ‎08-07-2011

Re: Sky go not working

Ok just to let you know my problem seems to have been sorted, thank you :smileyhappy:

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Occasional Visitor
Carl+nevitt
Posts: 2
Registered: ‎23-08-2011

Re: Sky go not working

Hi my sky go keeps saying temporary streaming error try another channel but all channels say the same
Can you help
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Retired Staff Member
Samantha-K
Posts: 1,238
Registered: ‎16-08-2011

Re: Sky go not working

Hi Carl+nevitt,

 

Firstly Welcome to our help forum!:smileyhappy:

 

What kind of device are you using and are your streaming over Wi-Fi or 3G, also do you know the Internet speed you are streaming over? Unfortunately if its less than 2MB Sky go won't be able to work.

 

Thanks

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Occasional Visitor
Carl+nevitt
Posts: 2
Registered: ‎23-08-2011

Re: Sky go not working

Hi Sam
I'm using iPhone 3GS it has been working in the past with no problems but for some reason I keep getting the message temporary streaming error try another channel
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Community Coordinator
Kris+McD
Posts: 5,511
Registered: ‎18-03-2011

Re: Sky go not working

Hi Carl+nevitt

 

Could you please try the following:- delete the app, ensure the latest OS is on the handset, restart the handset, reinstall the Sky Go App and try to view the content again.

 

Let me know if that works ok

 

Cheers

Kris+McD
Community Coordinator
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Occasional Visitor
Blaise+James
Posts: 1
Registered: ‎26-10-2011

Re: Sky go not working

I have the same problem on my iPhone 4S. It is running the new iOS and it keeps saying error 9 and error 7. I have uninstalled and reinstalled and signed in again and the same message keeps coming up. I never had any problem on my iPhone 4. Please help, I work away and need my football.
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Community Coordinator
kirkie50
Posts: 2,158
Registered: ‎18-03-2011

Re: Sky go not working

Hi Blaise+James

 

 

Sorry you are having problems with SkyGo, at the moment error 5 and 7 is a streaming issue which we are working on error 9 should be able to fix by removing the app and reinstalling it. If you could try to remove it again and see if it works failing that hopefully it won't be long till the streaming issue is resolved. Thanks for your patience.

 

 

 

Thanks

 

 

kirkie50
Community Coordinator
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Occasional Visitor
Pallan
Posts: 1
Registered: ‎29-10-2011

Re: Sky go not working

Im getting error code ten what does this mean
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Occasional Visitor
azzaz12345
Posts: 1
Registered: ‎01-03-2012

Re: Sky go not working

Not sure now
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