on 20-06-2013 03:51 PM
I log onto sky go wanting to watch something on it and when i pick something it wont play and it says "Scenario Workflow failurecor:20310" I have right clicked and chose silver light and made sure that it says enable application storage restarted my laptop and it still it now working.
on 20-06-2013 04:46 PM
Right Click > Silverlight > Application Storage > Delete All, leave the tick in the enable storage box at the bottom and then reboot your computer.
Open Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight.
Click on the Application Storage tab.
Ensure the box is checked to Enable Application Storage at the bottom of the window.
Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries.
Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback. Then reboot your computer.
Please note that if you do this you might find your computer is unregistered and if you have already made a change recently you might have to wait a month to use SkyGo again.