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Occasional Visitor
stevelufc
Posts: 2
Registered: ‎19-04-2012

Sky cloud wifi app messing up

Hi I downloaded the sky cloud wifi app on to my iPhone 3GS and registered the device and enabled locations and everything else
But when I click on find hotspots I see the blue dot for my location but then the map automatically starts zooming out and won't stop an then restarts the zooming out
Anyone else having this problem??
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Retired Staff Member
kirsty+d
Posts: 1,558
Registered: ‎01-11-2011

Re: Sky cloud wifi app messing up

Hi stevelufc,

 

Welcome to the Help Forum and thank you for contacting us.

 

I have checked the app on my own phone, it is a different phone but the principal should be the same.

 

When I click on the location 'Blue dot' , it gives me the option to zoom in or out, when I press the '+' symbol it zooms in and shows where the hotspots are, it then indicates where each hotspot is.

 

I have also had a look at the app on an iphone 4s and it is necessary to double click or expand the screen with the outward pinch motion to zoom in.

 

Let me know if this is any help to you, we are not aware of an issue as you describe.

 

Many thanks,

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Occasional Visitor
stevelufc
Posts: 2
Registered: ‎19-04-2012

Re: Sky cloud wifi app messing up

Hi

Ive noticed it works fine when im on my homes wifi.

But if i am on a low 3g signal thats when it started doing it,

what i think it is ,its zooming out looking for hotspots but the 3g signal is low so its not picking any up so zooms out a little more.

i think its more of a issue with my phone as ive been having issues with keeping a solid 3g signal

cheers

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Retired Staff Member
StacieB
Posts: 2,545
Registered: ‎01-11-2011

Re: Sky cloud wifi app messing up

Hi stevelufc,

 

Thanks for getting back to us, apologise for the delay.

 

If you're able to find somewhere that gives you a stronger signal, give the app a try and let us know if you are having the same issue.

 

Thanks.

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Occasional Visitor
jcvamp
Posts: 1
Registered: ‎14-06-2012

Re: Sky cloud wifi app messing up

[ Edited ]

I had the same issue on my iPhone. All the app did on the Hotspots tab was zoom out, then when it was all the way out, it moved suth and started again. It ended up in France before I closed the app. I was connected to my mother's wi-fi at the time.

 

I tried it again when I got home; it was doing the same thing. I ended up closing the app from the task manager, opened it again, and it managed to find hotspots and stopped zooming out.

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Occasional Visitor
JoshSewell1997
Posts: 1
Registered: ‎24-06-2012

Re: Sky cloud wifi app messing up

mines doing it and nothing even happens when you click the blue dot 


stevelufc wrote:
Hi I downloaded the sky cloud wifi app on to my iPhone 3GS and registered the device and enabled locations and everything else
But when I click on find hotspots I see the blue dot for my location but then the map automatically starts zooming out and won't stop an then restarts the zooming out
Anyone else having this problem??

stevelufc wrote:
Hi I downloaded the sky cloud wifi app on to my iPhone 3GS and registered the device and enabled locations and everything else
But when I click on find hotspots I see the blue dot for my location but then the map automatically starts zooming out and won't stop an then restarts the zooming out
Anyone else having this problem??



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Community Coordinator
Malcolm-M
Posts: 8,486
Registered: ‎21-10-2010

Re: Sky cloud wifi app messing up

Hi, what iOS device are you using, is the app up to date when you check on the app store?

Malcolm-M
Community Coordinator
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Sky Help Centre http://www.sky.com/help

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Occasional Visitor
w838ad1
Posts: 1
Registered: ‎10-07-2012

Re: Sky cloud wifi app messing up

I had same problem with an iPhone 3gs so just switched the phone off and back on again and that sorted it

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