on 16-06-2013 09:43 PM
Try rebooting your box at the mains, leave it off for 4 minutes then wait 5 minutes after pwering it back up. If they are still not back try a planner rebuild:
on 18-06-2013 02:56 PM
Thank you for taking the time to post.
I am sorry to read of the problems you have faced lately when trying to view content through the On Demand menu. Can you let us know if you have attempted the planner rebuild as posted by caesarome above?
If you have and it has not helped, then please can you try the steps listed here as this will make sure that your box is running with the most up to date version of software.
Please let us know if it helps at all by replying to my post.
on 18-06-2013 03:25 PM
Hi Sky Support
I am having the same issue and I have done the reboot and the rebuild as per the link and have had some of the services resume - however I still do not have catch-up.
Any advice, ideas?
on 18-06-2013 03:34 PM
Thank you for coming back to us with this.
I'm sorry to read that you appear to be having some issues with your On Demand service. It sounds as if the connection between your box and your broadband router has been lost and this is why you are not able to see the full On Demand menus. What we would ask you to try is to reset the network connection that you have set up at the moment. To do this, if you can:
If you can let us know if this helps at all by replying ot my post once you have given the steps listed a try.
on 18-06-2013 04:59 PM
Thanks for the reply.
Could you tell us if you are entering the Network Key of your router in to the Sky+HD box exactly as it's shown on your router? These Key's are normally case sensitive so if they are entered wrong then you won't connect.
Let us know how you get on.
on 18-06-2013 05:36 PM
Thanks for posting.
If you're not entering your Network Key(router password)then you won't be able to connect to your Sky+HD box, you will normally find it on the bottom of your router and should enter it in to the Sky box exactly as it's shown.
on 18-06-2013 06:21 PM
Thanks for getting back to us.
You would enter the Network Key in the Network menu when establishing a connection.
Can I just check do you have a wired or wireless connection between the box and the router? Have you checked the Broadband Network Connection in the box?
You can do this by:
Also can I get you to check our 'Fix problems with On Demand' article as this has further info on both wireless and wired connection troubleshooting.
If you could get back to me and let me know how you get on I'll be happy to help further.